Tara Valcourt
Westford,MA
Summary
Accomplished Accounts Payable Supervisor with a proven track record at Bj's Wholesale Club, adept in cash flow management and fostering team collaboration. Excelled in streamlining financial processes, reducing vendor disputes by 30%, and leading effective training programs. Skilled in audit preparation and mentoring, demonstrating a commitment to accuracy and team development.
Overview
32
32
years of professional experience
Work History
Accounts Payable Supervisor
Bj's Wholesale Club
03.2007 - Current
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Maintained accurate records of all financial transactions within the accounts payable department.
- Researched all invoices that were past due.
- Managed a group of 10 people
- Processed payroll for my group
- Oversaw monthly/quarterly/yearly accounting close process for timely and accurate reporting of financial information
- Managed month-end closing processes including accruals and reconciliations
- Facilitated cross functional collaboration between finance, purchasing and buyers to resolve issues
- Recruited, interviewed, hired and trained new accounts payable employees
Customer Service Manager
PolyOne
01.2000 - 02.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Processed Payroll and HR documents for the company
- Managed complex customer issues effectively, using multiple internal resources to identify and implement the best solution for the company and the customer
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating an action plan
- Assisted with pricing questions, inventory availability and changes to existing orders and shipping information
- Hired and trained new employees
- Kept accurate records to document customer service actions and discussions
Office Manager
Farina Chrysler Jeep
04.1992 - 01.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed payroll for all dealership employees including automotive technician hours and sales commissions
- Interviewed and hired employees and processed new hire paperwork
- Trained all new employees and also OSHA safety courses for all employees
- Handled sensitive and confidential employee and customer records
Education
Associates Degree in Business And Accounting - Accounting And Business
Robeson Community College
Lumberton, NC06.1986
High School Diploma -
Lumberton Senior High School
Lumberton, NC05.1984
Skills
- Payment Scheduling
- Training and mentoring
- Management
- Accounts Payable
- Invoice Processing
- Audit preparation
- Team Supervision
- Cash Flow Management
- Payroll Processing
- Accounting
Timeline
Accounts Payable Supervisor
Bj's Wholesale Club
03.2007 - Current
Customer Service Manager
PolyOne
01.2000 - 02.2007
Office Manager
Farina Chrysler Jeep
04.1992 - 01.2000
Associates Degree in Business And Accounting - Accounting And Business
Robeson Community College
High School Diploma -
Lumberton Senior High School
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