Extensive experience in customer service, keeping accurate and confidential reports, assisting with client filings and court procedures, and data entry. Organized and an extremely dependable candidate successful at managing multiple priorities with a positive attitude. Continually looking forward to new challenges and participating in any all training opportunities.
Overview
11
11
years of professional experience
Work History
Domestic Violence Victim Advocate
Sanders County Coalition For Families
Thompson Falls, United States
05.2017 - Current
Interviewed clients and family members to obtain key information for case planning and management.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Attended over 150 hours of meetings, conferences and training courses to advance professional knowledge and understanding.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Assisted with court filings in City, Justice, and District courts.
Maintained excellent attendance record, consistently arriving to work on time.
Casino Manager
Lucky Lil's Casino
Thompson Falls, United States
04.2011 - 04.2017
Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Maintained customer loyalty to casino with expert and immediate handling of complaints.
Performed daily bookkeeping and data entry
Cash handling and record keeping
Managed 5-6 employees
Maintained 20 casino machines daily
Education
Associate of Applied Science - Tax Accounting
Kaplan University
Online
08.2016
Skills
Document Organization
Professional Development
Community Resources and Outreach
Confidential Case Documentation
Critical Thinking
Clients Rights
Knowledgeable in Court Procedures
Clerical Support
Time Management
Customer Engagement
Excellent Communication
Planning and Coordination
Timeline
Domestic Violence Victim Advocate
Sanders County Coalition For Families
05.2017 - Current
Casino Manager
Lucky Lil's Casino
04.2011 - 04.2017
Associate of Applied Science - Tax Accounting
Kaplan University
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