Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Olivia McCormick

Montrose,MI

Summary

Experienced with crisis intervention, providing essential support to any individual. Utilizes effective communication and advocacy skills to navigate legal and social services. Knowledge of trauma-informed care practices and client-centered support strategies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Domestic Violence Victim Advocate

LACADA
05.2024 - Current
  • Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
  • Developed partnerships with other community organizations to expand available resources for domestic violence victims, enhancing their access to comprehensive support services.
  • Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
  • Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
  • Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
  • Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.

Care Coordinator

Milford Counseling
05.2022 - 04.2024
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

Front Desk Associate

Sher Psychiatry
10.2021 - 04.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Kept accounts in balance and ran daily reports to verify totals.

Manager's Assistant

Stretch Zone
04.2018 - 10.2020
  • Scheduled meetings and managed calendar.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Communicated with and interfaced with business owners and community as confidential liaison.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Approved regular payroll submissions for employees.

Sales Associate

Michael Kors
08.2014 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.


Education

Bachelor of Arts - Child Psychology

Oakland University
Rochester, MI
03.2024

Bachelor of Arts - Psychology

Oakland Community College
Bloomfield Hills, MI
09.2014

High School Diploma -

North Branch High School
North Branch, MI
06.2014

Skills

  • Patient Education
  • Care Planning
  • Emergency Care Management
  • Patient Care and Monitoring
  • Goal Development
  • Crisis Intervention
  • Safety planning
  • Self-care practices
  • Legal advocacy
  • Courtroom Rules and Procedures
  • Shelter arrangements
  • Safety and Risk Assessments

Affiliations

Suicide Prevention of Lapeer County Board Member (2024-Present)


Crisis Intervention Team (CIT) of Lapeer County (July 2025-Present)

Certification

  • Trauma-Informed Care, Michigan Department of Health and Human Services- May 30th, 2022
  • Adult Mental Health First Aid, National Council for Mental Wellbeing- February 2023
  • Naloxone Education, Oakland Community Health Network, January 2023

Timeline

Domestic Violence Victim Advocate

LACADA
05.2024 - Current

Care Coordinator

Milford Counseling
05.2022 - 04.2024

Front Desk Associate

Sher Psychiatry
10.2021 - 04.2022

Manager's Assistant

Stretch Zone
04.2018 - 10.2020

Sales Associate

Michael Kors
08.2014 - 06.2016

Bachelor of Arts - Child Psychology

Oakland University

Bachelor of Arts - Psychology

Oakland Community College

High School Diploma -

North Branch High School

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