Dedicated professional advocate with a strong foundation in supporting victims of domestic violence, demonstrating a deep commitment to empowerment and recovery. Proven expertise in managing customer interactions and efficiently resolving issues to ensure satisfaction and trust. Highly organized and reliable, adept at juggling multiple priorities while maintaining a positive attitude. Eager to embrace additional responsibilities to contribute to team objectives and enhance overall impact.
Work History
Domestic Violence Victim Advocate
2 Years 8 Months
Somali Family Safety Task Force | 10.2020 - 06.2023
Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
Shuttle Driver/Customer Service Representative
2 Years 4 Months
Hertz Car Rental | 11.2017 - 03.2020
Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
Delivered passengers to destinations safely and on time.
Followed up with customers about resolved issues to maintain high standards of customer service.
Greeted customers with enthusiasm, offered to take reservations and fulfilled each quickly and correctly.
Childcare Provider
3 Years 1 Month
Dshs Child Care | 04.2013 - 05.2016
Liaised with parents and guardians to discuss child progress.
Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Instructed children in crafts and other activities to promote gross and fine motor skills.
Developed lessons and activities to promote children's physical and emotional development.
Helped children develop motor skills in preparation for preschool and kindergarten.
Read stories, sang songs and facilitated creative play.