Susan Rayner
Canton,OH
Summary
Dedicated Victim Advocate with a strong track record in crisis intervention and case management. Demonstrates exceptional empathy, active listening, and communication skills to empower clients facing challenging circumstances. Proven ability to provide comprehensive legal support that enhances client outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Domestic Violence Victim Advocate
Stark County Prosecutor's Office
Canton, OH
03.2023 - Current
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Supported crisis intervention and advocacy for victims of crimes.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Advised clients on options available to them such as filing a police report or seeking legal counsel.
Case Manager
CareStar, Inc.
Canton, OH
07.2019 - 03.2023
- Developed and delivered training modules on organizational strategies.
- Developed and managed individualized treatment plans for over 130 individuals with mental health challenges.
- Conducted home visits to assess and ensure health and safety.
- Adhered to Ohio Department of Medicaid guidelines to ensure timely submissions.
- Ensure Medicaid compliance through direct client interaction.
- Handled administrative tasks involving phone call management.
- Organized itineraries, set up appointments and facilitated meeting arrangements.
- Produced and distributed letters, reports, memos, and emails.
- Supported and organized a filing system.
- Maintained precise and prompt documentation of case activities.
- Assisted individuals with eligibility for available benefits.
APS Case Manager/Legal Guardian
Coleman Professional Services
Canton, OH
02.2017 - 07.2019
- Ensured zero legal complaints during tenure as Legal Guardian of Person.
- Collaborated with Probate Mediator to execute court order schedule.
- Attended court hearings to discuss guardianship issues.
- Attended hearings alongside attorney.
- Performed administrative tasks aligned with Probate Court regulations.
- Completed necessary documentation for Probate Court requirements.
- Coordinated referrals to appropriate professional resources.
- Authorized medical, therapeutic, and support services.
- Ensured clients received suitable living environments and services by managing necessary agreements.
- Provided 24/7 availability to address client emergencies promptly.
- Maintained accurate case records and documentation according to agency guidelines.
- Delivered comprehensive case management support to Adult Protective Services.
Assistant Store Manager
Save A Lot Foods
Tallmadge, OH
09.2005 - 07.2013
- Managed and directed 19 staff members.
- Managed payroll processing and maintenance within Kronos system.
- Processed purchase orders accurately.
- Monitored and maintained stock levels to ensure seamless operations.
- Performed various administrative tasks.
- Collaborated with Vendor, distribution center, and senior corporate executives.
- Facilitated the hiring process for new customer service team members.
- Greeted and assisted customers to enhance service quality.
- Delivered exceptional product knowledge and leadership guidance to representatives and clients.
Education
Bachelor of Science - Criminal Justice, Management
UNIVERSITY OF PHOENIX
01.2017
High School Diploma -
PERRY HIGH SCHOOL
Massillon, OH05-2005
Skills
- Administrative Operations Management
- Experience in Probate Court
- Legal system navigation
- Case management
- Data Investigation
- Patient Care Plans
- Trauma-Informed Care
- Community Support Services
- Effective Scheduling
- Experience with CRM Platforms
- Onboarding Trainer
- Leadership Development
- Mental Health Advocacy
- Safety planning
- Victim advocacy
Certification
- Registered Advocate
Timeline
Domestic Violence Victim Advocate
Stark County Prosecutor's Office
03.2023 - Current
Case Manager
CareStar, Inc.
07.2019 - 03.2023
APS Case Manager/Legal Guardian
Coleman Professional Services
02.2017 - 07.2019
Assistant Store Manager
Save A Lot Foods
09.2005 - 07.2013
Bachelor of Science - Criminal Justice, Management
UNIVERSITY OF PHOENIX
High School Diploma -
PERRY HIGH SCHOOL
Similar Profiles
Alicia PhillipsAlicia Phillips
Victim Witness Coordinator at Mercer County Prosecutor's OfficeVictim Witness Coordinator at Mercer County Prosecutor's Office
Aslyn Sanchez-AtilanoAslyn Sanchez-Atilano
Grand Jury Clerk at Bergen County Prosecutor's OfficeGrand Jury Clerk at Bergen County Prosecutor's Office
Jeanne TrillhaaseJeanne Trillhaase
Detective Lieutenant at Somerset County Prosecutor's OfficeDetective Lieutenant at Somerset County Prosecutor's Office