Tara Walker
Atlanta,Ga
Summary
Articulate employee driven to succeed. Strategic planning and client relationship management expert.
Customer-oriented individual with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Motivated, and strong personality with several years of customer service. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Bartender
Oasis Goodtime Emporium
Atlanta, GA
11.2021 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cocktail Waitress, Bartender
Johnny's Hideaway
Atlanta, Georgia
07.2019 - 11.2021
- Assisted with bartending duties during high-volume shifts.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Managed cash and bar revenue during special promotions or sporting events.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender/Waitress
Sharks Billiards
Overland Park, Kansas
04.2017 - 05.2019
- Checked identification of customers to verify age requirements needed for purchase of alcohol
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Prepared and served over 100 drinks at least per shift in high-volume environment
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Maintained tight financial controls with highly accurate daily registers
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
- Trained new bartenders and servers within establishment to increase knowledge of drink preparation and up-selling techniques
- Engaged in small talk with all patrons per shift to build rapport and earn repeat business
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Filled ice bins throughout shift as needed, changed kegs throughout shift as needed, cleaned and stocked wells and coolers accordingly throughout shift as well
- Performed deep cleaning, detailing, and organization in cooler at least once a month within rotation of other bartenders
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Reinvented classic cocktails to complement customers likings
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Promoted desserts, appetizers and specialty drinks
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Managed closing duties, including restocking items and reconciling cash drawer
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Served a large number of patrons daily at billiards bar & restaurant with consistent recommendations for exceptional service
Salon Owner
Creative Cutz
Overland Park, Kansas
09.2013 - 12.2018
- Oversaw daily salon operations and performed general salon tasks
- Hired and trained beauticians, as needed
- Ensured all beauticians adhered to hygiene and safety practices
- Promoted services and products
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands
- Mailed client forms and salon promotional documents
- Organized salon paperwork and office files
- Suggested and sold salon services and retail products to customers
Area Manager
Great Clips
Overland Park, Kansas
03.2011 - 09.2013
- Audited location sales performance and data trends to improve underperforming areas
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores
- Developed and administered budgets covering inventory, labor hours and overhead expenses
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Evaluated schedules, orders and forecasts to plan operational processes and meet timetables
- Boosted team morale and overall revenue by creating sales contests
- Built lasting relationships with customers to expand client base by 87%
- Revitalized underperforming teams and transformed profitability and productivity through targeted training
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability
- Promoted positive customer service experiences by promptly resolving conflicts
- Evaluated each client's hair, roots and physical features to determine ideal style and cut plans
- Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs
- Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction
Education
Some College (No Degree) - Cosmetology
Xenon International Academy IV, Inc.
Olathe, KSSome College (No Degree) - Pharmacy Tech Certification
Donnelly College
Kansas City, KSCertified Medication Aide
Area Technical Vocational School
Kansas City, KSSome College (No Degree) - Certified Nursing Assistant
Kansas City Kansas Community College
Kansas City, KSHigh School Diploma -
Leavenworth Sr High School
Leavenworth, KSSome College (No Degree) - Accounting, Small Business
Johnson County Community College
Overland Park, KS2011
Skills
- Active listening
- Team leadership
- Organizational strengths
- Business development understanding
- Adaptive team player
- High-energy attitude
- Proficient in mixology
- Outstanding customer service
- Outgoing personality
- Safe serving knowledge
- Employee training
- Service-oriented mindset
- Marketing and sales experience
- Mixology Techniques
- High-Volume Environments
- Monitoring Alcohol Consumption
- Cash Handling
Certification
- Licensed Master Cosmetologist State of Georgia 09/16/2022
Timeline
Head Bartender
Oasis Goodtime Emporium
11.2021 - 10.2022
Cocktail Waitress, Bartender
Johnny's Hideaway
07.2019 - 11.2021
Bartender/Waitress
Sharks Billiards
04.2017 - 05.2019
Salon Owner
Creative Cutz
09.2013 - 12.2018
Area Manager
Great Clips
03.2011 - 09.2013
Some College (No Degree) - Cosmetology
Xenon International Academy IV, Inc.
Some College (No Degree) - Pharmacy Tech Certification
Donnelly College
Certified Medication Aide
Area Technical Vocational School
Some College (No Degree) - Certified Nursing Assistant
Kansas City Kansas Community College
High School Diploma -
Leavenworth Sr High School
Some College (No Degree) - Accounting, Small Business
Johnson County Community College
- Licensed Master Cosmetologist State of Georgia 09/16/2022
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