Tara Webb
Dallas,GA
Summary
Accomplished TGL Coordinator/Call to Call Manager with a proven track record at Ragsdale Heating, Air, Plumbing & Electrical, enhancing customer satisfaction and optimizing technician dispatch efficiency. Expert in database management and administrative leadership, I significantly improved operational workflows and coached a team of 12, driving unparalleled service excellence. Experienced Dispatcher who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
Work History
TGL Coordinator/Call to Call Manager
Ragsdale Heating, Air, Plumbing & Electrical
02.2020 - 09.2024
- Dispatched and found great opportunities for the top 4 producing HVAC technicians
- Managed and coached 12 HVAC technicians
- Created and maintained daily reports on progress and sales
- Booked sales leads and communicated with customers
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Dispatcher
D&L Heating and Air
01.2018 - 02.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Dispatched HVAC technicians
- Mapped and routed for efficiency and profit
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with builders on new construction projects
Head Dispatcher
Ragsdale Heating, Air, Plumbing & Electrical
01.2015 - 01.2018
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Had 2 other dispatchers who reported to me
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma -
East Paulding High School
Dallas, GA06.1996
Skills
- Administrative Leadership
- Document Management
- Database Management
- Data Entry
- Staff Supervision
- MS Office
- Schedule Coordination
- Staff Management
- Work Planning and Prioritization
Timeline
TGL Coordinator/Call to Call Manager
Ragsdale Heating, Air, Plumbing & Electrical
02.2020 - 09.2024
Dispatcher
D&L Heating and Air
01.2018 - 02.2020
Head Dispatcher
Ragsdale Heating, Air, Plumbing & Electrical
01.2015 - 01.2018
High School Diploma -
East Paulding High School
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