Tara Whisner
Roswell,GA
Summary
Empathic and customer-focused service professional looking to take on a challenging new position. Talented communicator with strong conflict resolution skills. Many years of experience managing phone and in-person settings where I applied problem-solving and expertise to maintain a high level of customer satisfaction. I'm proficient with all general office duties, drafting emails and following up on requests in a timely manner.
Overview
21
21
years of professional experience
Work History
Administrative Coordinator
City Of Key West
07.2021 - 12.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Developed and implemented organizational systems to streamline daily operations.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for department employees.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
Bartender/Server
Two Friends Patio Restaurant
07.2013 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Account Manager
ETTSI
01.2003 - 07.2011
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Daytona Beach Community College
Daytona BeachHigh School Diploma -
Atlantic High School
Port Orange, FL06.1996
Skills
- Office Administration
- Telephone Etiquette
- Microsoft Excel
- Proficient in Word & Excel
- Travel Arrangements Coordination
- Cost Reduction and Budgeting
- Documentation and Recordkeeping
- Employee Records Management
- Data Entry
- Inbound Phone Call Handling
- Multitasking Abilities
- Task Prioritization
Timeline
Administrative Coordinator
City Of Key West
07.2021 - 12.2023
Bartender/Server
Two Friends Patio Restaurant
07.2013 - 11.2020
Account Manager
ETTSI
01.2003 - 07.2011
Daytona Beach Community College
High School Diploma -
Atlantic High School
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