Overview
Work History
Education
Skills
Timeline
Receptionist
Tara Whitfield

Tara Whitfield

Sylacauga,AL

Overview

10
10
years of professional experience

Work History

Guest Service Representative

Red Roof Inn Hotel
06.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
  • Scheduled and confirmed restaurant reservations for guests.

Executive Housekeeper

Studio 6 Extended Stay
07.2020 - 12.2022


  • Responded to requests from patrons for linens and toiletries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas and otherwipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.

General Manager

Red Roof Inn
07.2018 - 07.2021
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Surpassed sales goals by improving service delivery.
  • Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Maintained required records of work hours, budgets and payrolls.

Housekeeper

Super 8 Hotel
07.2014 - 07.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Responded to requests from patrons for linens and toiletries.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.

Education

Leeds High School
Leeds, AL
06.1987

Skills

  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Good listening skills
  • Responsible

Timeline

Guest Service Representative

Red Roof Inn Hotel
06.2023 - Current

Executive Housekeeper

Studio 6 Extended Stay
07.2020 - 12.2022

General Manager

Red Roof Inn
07.2018 - 07.2021

Housekeeper

Super 8 Hotel
07.2014 - 07.2018

Leeds High School

Similar Profiles

CREATE PROFILE
Tara Whitfield