Tara Winston

• • Managed front-desk operations, greeting 50+ patients daily and improving check-in procedures through streamlined registration processes.
• • Maintained patient records in the IMS system with full billing and insurance compliance, supporting successful audits.
• • Scheduled and confirmed patient appointments while managing high call volumes, ensuring optimal patient flow and reduced wait times.
• • Screened and prioritized urgent patient messages, facilitating prompt responses from medical staff.
• • Oversaw administrative tasks, including lab requisitions, insurance co-pay processing, and ensuring HIPAA compliance.
• Provided compassionate support to patients during difficult medical situations.
• Fielded concerns surrounding patients and care, liaising between physician and patient,
• Assisted with medical coding and billing tasks.

• Promoted from Sales Associate to Operations Manager within three months based on top sales performance and leadership abilities.

• Planned and led promotional events, boosting customer engagement and contributing to over $1 million in annual store revenue.

• Managed operational compliance, including securing permits, and licenses, and updating operational manuals, ensuring smooth audits across three store locations.

• Scheduled and coordinated regulatory inspections, ensuring all operational standards were met with zero compliance issues.

• Oversaw HR compliance by managing employee records and supporting adherence to company policies and procedures.

• Conducted regular team meetings to communicate company policies, fostering team collaboration and operational efficiency.

• Collaborated with off-site MIS teams to resolve technical issues, reducing downtime and improving store productivity.

• Built and maintained a portfolio of high-value clients through personalized service, strengthening customer loyalty.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Trained and guided team members to maintain high productivity and performance metrics.
• Developed and maintained relationships with external vendors and suppliers.
• Interacted well with customers to build connections and nurture relationships.

• Developed productive vendor partnerships through regular communication, ensuring timely product deliveries and optimized inventory management.
• Resolved customer concerns with personalized service, fostering long-term customer satisfaction and repeat business.
• Assisted the Store Manager with hiring, onboarding, and training staff, contributing to consistently meeting sales goals.
• Designed and led training programs on store operations, improving the efficiency of opening and closing procedures.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Improved marketing database accuracy by streamlining data entry processes and supporting targeted relationship marketing campaigns.

• Prepared and submitted quarterly client performance reports, enabling data-driven decisions by senior leadership.

• Coordinated list rental requests, email blast approvals, and program scheduling, ensuring smooth campaign launches.

• Partnered with online vendors to design and maintain registration forms, minimizing data processing errors and enhancing user experience.

• Extracted, analyzed, and formatted partner data using the Registration Program, supporting targeted marketing efforts.

• Collaborated with the production team to align marketing content with publication schedules, ensuring timely releases and brand consistency.

• Created customized marketing materials to increase product awareness.
• Conducted primary and secondary research to better understand customer needs and behaviors.
• Utilized specialized software to capture and process data.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Tracked key performance indicators to measure the success of campaigns.