Tara D Brown
Temple Terrace,Florida
Summary
Energetic self starter seeking a position that I can utilize exceptional communication and compassionate care taking skills. Highly skilled in working with others , detailed oriented, empathetic and respectful approach towards patients and clients. Excellent demeanor and patience, time management & efficient performance.
Overview
17
17
years of professional experience
Work History
Bank Sales Representative
USAA
07.2021 - Current
- Increased member satisfaction by addressing and resolving inquires in a timely manner.
- Handled member complaints quickly and professionally to restore member confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional member service and support.
- Developed and maintained positive member relations and coordinated with team members to properly handle requests and questions.
- Greeted members warmly to set tone of member experience and provide welcoming and friendly conversation.
- Handled member inquiries and suggestions courteously and professionally.
- Actively listened to members, handled concerns quickly and escalated as needed.
- Resolved member complaints with empathy & understanding, resulting in increased loyalty and repeat business.
- Answered member telephone calls promptly to avoid on-hold wait times.
- Built rapport with members through empathetic listening and understanding their unique needs or preferences.
- Reduced wait times through efficient call handling, enhancing overall member satisfaction rates.
Assistant Manager
Chicken Salad Chick
02.2016 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Medical Assistant
Pediatric Healthcare Alliance
03.2007 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight, and temperature.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
Education
Medical Assistant - General
Stanford Brown MA
Tampa, FL01.2004
HHA/CNA - HHA/CNA
Lou Lu's Devine/Wrights CNA Prep
Plant City, FL07.2024
Skills
- Member Support
- Member Relations
Girl scout leader 10+ years, community women's club member,Band Booster president for local HS
I have been my daughters leader since she Kindergarten, she is now graduated from high school and completed all levels of GS. I also handle all product sales for the Girl Scouts of West Central Fl,Sunset Scouts, manage 30+ troops at time during product sales time Fall(nuts/candy) winter/spring (cookies) I have loved being her leader and her and I have a very close bond, I have made some wonderful friends and have participated in many events representing Girl scouts.
I have been on the Temple Terrace woman's club I have taken a short break from it but was honored to be a part of the club representing Temple terrace through many events, drives and give backs.
King High School band is very dear to me. My daughter has been in band for several years and I joined the boosters 4 years ago, I was VP for one year, and now president for 2, I will continue as president even after she graduates from high school this year as I love those children. I will pass the torch eventually. I also organize the biggest event of the year called Lions pride where we welcome 20+ bands from neighboring areas to perform and receive awards. This event brings in over 20K to our program and thousands of people to our campus. I am a very outgoing and well known in the community.
Timeline
Bank Sales Representative
USAA
07.2021 - Current
Assistant Manager
Chicken Salad Chick
02.2016 - 07.2021
Medical Assistant
Pediatric Healthcare Alliance
03.2007 - 07.2016
Medical Assistant - General
Stanford Brown MA
HHA/CNA - HHA/CNA
Lou Lu's Devine/Wrights CNA Prep