Tarah Diaz
Gurnee, IL,IL
Summary
Results-driven professional prepared to deliver exceptional event coordination. Known for meticulous organization and ability to handle multiple tasks under pressure. Valued for team collaboration and adaptability, ensuring successful execution of events. Recognized for creativity and effective communication skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Rue 21
01.2017 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender Shift Manager
Buffalo Wild Wings
03.2020 - 12.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Party Coordinator
Bella Cherie Event Planning
01.2015 - Current
- Trained and supervised event staff to complete tasks on time.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
Military
US Navy
06.2001 - 12.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Nursing
Herzing University
Kenosha, WI01-2022
Skills
- Decoration design
- Client relationship building
- Event planning expertise
- Guest relations
- Customer service
- Complaint resolution
- Payment processing
- Scheduling
- Product knowledge
- Team development
- Administrative support
Timeline
Bartender Shift Manager
Buffalo Wild Wings
03.2020 - 12.2024
Customer Service Representative
Rue 21
01.2017 - 03.2023
Party Coordinator
Bella Cherie Event Planning
01.2015 - Current
Military
US Navy
06.2001 - 12.2008
Associate of Science - Nursing
Herzing University
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