Tarah N. Ramos
Wahiawa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in customer relation procedures and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.
Overview
20
20
years of professional experience
Work History
Housekeeper
Aulani, A Disney Resort & Spa
01.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Medical Billing Specialist
Self-employeed
04.2017 - Current
- Posted charges, payments and adjustments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Collected payments and applied to patient accounts.
Clerk (Seasonal)
USPS, United States Postal Service
11.2019 - 01.2020
- Received, sorted and organized incoming mail, including letters and packages.
- Weighed items using electronic scale to calculate shipping costs.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Operated mail processing equipment and manually sorted mail.
Medical Assistant
Stephen T, Foley, LLC
10.2014 - 04.2017
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Customer Service Representative
Oceanic Time Warner Cable
12.2010 - 03.2014
- Assisted customers in making payments on accounts and setting up payment plans.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
District Manager
It's All About Kids, LLC
08.2007 - 03.2010
- 737 Bishop St #1800 Honolulu HI 96813 (808) 487-KIDS (5437) (808) 487-3150 fax www.IAAK.net.
- Supervised 8-10 Professional Tutor's and managed all performance metrics within Central territory.
- Identified and developed top talent within management structure to promote performance-oriented culture.
Part-Time Teacher
State Of Hawaii Department Of Education
10.2004 - 06.2007
- Built and strengthened positive relationships with students, parents and teaching staff.
- Helped students build learning and study skills to achieve educational goals.
- Monitored student progress using exams and assignments to check for thorough understanding.
Education
Some College (No Degree) -
University of Hawaii
High School Degree -
Leilehua High School
Wahiawa, California, Hawaii2003
Skills
- Worked in customer service and relations
- Able to communicate well and handle irate situations in a calm professional manner
- Great multi-tasking and problem solving skills
- Experienced in sales and marketing
- Manages time well
- Files and records management
- Quality-oriented team player
- Data entry
- Account management
- Operations support
- Data security procedures
- HIPAA compliance
- Customer relations
- Business development understanding
- High-energy attitude
- Clerical support
- Problem-solving abilities
- Customer service and communication skills
Timeline
Housekeeper
Aulani, A Disney Resort & Spa
01.2023 - Current
Clerk (Seasonal)
USPS, United States Postal Service
11.2019 - 01.2020
Medical Billing Specialist
Self-employeed
04.2017 - Current
Medical Assistant
Stephen T, Foley, LLC
10.2014 - 04.2017
Customer Service Representative
Oceanic Time Warner Cable
12.2010 - 03.2014
District Manager
It's All About Kids, LLC
08.2007 - 03.2010
Part-Time Teacher
State Of Hawaii Department Of Education
10.2004 - 06.2007
Some College (No Degree) -
University of Hawaii
High School Degree -
Leilehua High School
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