Taralyn Collum
Jonesboro,GA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
20
20
years of professional experience
Work History
Operations Team Lead
Chick-fil-A Lovejoy Station
Hampton , GA
09.2023 - Current
- Developed and implemented operational strategies to increase efficiency and productivity of team and the business.
- Collaborated closely with cross-functional teams such as marketing, sales, finance.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
Customer Service Manager
Mulky Gap Station #2
Blairsville, GA
06.2012 - 07.2014
- Monitored staff performance to ensure adherence to customer service standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Product awareness and safety management
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Sales Associate Supervisor
Alexander's Country Store
Blairsville , GA
04.2009 - 09.2011
- Counted and balanced registers.
- Ensured accurate completion of all paperwork related to sales transactions.
- Built lasting client relationships by organizing and planning sales events.
- Reviewed inventory levels on a daily basis and placed orders as needed.
Accountant and Sales Manager
Gold Medallion Inc.
Sarasota, Florida
07.2005 - 07.2007
- Performed general ledger reconciliations on a timely basis.
- Researched changes in laws to maintain adherence to financial regulations.
- Prepared monthly closing entries for multiple companies' books of records.
- Wrote reports, authored papers and organized supporting documentation.
- Monitored balance sheets and income statements to evaluate financial performance.
Education
Associate of Science - Criminal Justice
Young Harris College
Young Harris, GASome College (No Degree) - CNA
North Georgia Technical College
Blairsville, GAAssociate of Arts - Cosmetology
North Metro Technical College
Acworth, GASkills
- Operational excellence
- Project planning
- Human resources
- Quality assurance
- Logistics management
- Performance monitoring
- Customer relationship management
- Customer relations
- Employee engagement
- Compliance management
- Workflow optimization
Timeline
Operations Team Lead
Chick-fil-A Lovejoy Station
09.2023 - Current
Customer Service Manager
Mulky Gap Station #2
06.2012 - 07.2014
Sales Associate Supervisor
Alexander's Country Store
04.2009 - 09.2011
Accountant and Sales Manager
Gold Medallion Inc.
07.2005 - 07.2007
Associate of Science - Criminal Justice
Young Harris College
Some College (No Degree) - CNA
North Georgia Technical College
Associate of Arts - Cosmetology
North Metro Technical College