Tara Mascalino
Coral Springs,FL
Summary
Results-driven and customer-oriented Retail Operations Manager with proven expertise in inventory management, employee development and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
23
23
years of professional experience
Work History
Retail Operations Manager
Bed Bath & Beyond
10.1999 - Current
- Acted as in-store shift leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Actively listened to customers, handled concerns quickly, and acted as a point of contact for escalated issues.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Set up orientations and initial training for new employees.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06.1995
Skills
- Effective Customer Communication
- Strong Multitasking Skills
- Retail Store Management
- Assignment Delegation
- Training and Coaching
- Retail Merchandising
- Shrink Reduction
Timeline
Retail Operations Manager
Bed Bath & Beyond
10.1999 - Current
High School Diploma -
Tottenville High School