Taran Harris
Fort Worth,TX
Summary
Technical support professional with proven track record of resolving technical issues and improving customer experiences. Adept at diagnosing and troubleshooting wide range of hardware and software problems. Highly collaborative, reliable, and adaptable to evolving technical environments.
Overview
9
9
years of professional experience
Work History
Technical Support Agent T3
ASSA ABLOY
10.2023 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.
- Facilitated training sessions on product updates or changes within the organization to ensure consistent knowledge across all support agents.
Technical Support Agent T2
Assa Abloy Hospitality
04.2023 - 10.2023
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
Lead Installer/Technician
Lock-On Installations
07.2016 - 04.2023
- Installed Vingcard hardware and software and trained staff on how to use systems effectively.
- Installed low voltage access control systems and integrated with existing low voltage hardware.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved customer satisfaction by providing efficient and accurate installations.
- Operated tools, equipment, and machinery according to safety standards.
Education
High school diploma -
Boswell High School
Fort Worth01.2016
Skills
- Service technician experience
- Computer skills
- Guest relations
- Technical Support
- Software installation
- Application support
- Product knowledge
- Analytical thinking
- System diagnostics
Timeline
Technical Support Agent T3
ASSA ABLOY
10.2023 - Current
Technical Support Agent T2
Assa Abloy Hospitality
04.2023 - 10.2023
Lead Installer/Technician
Lock-On Installations
07.2016 - 04.2023
High school diploma -
Boswell High School