Kimberly Rodriguez
Melrose Park,IL
Summary
Bilingual in English and Spanish individual; seeking an entry level position in which I can use my current skills, build clinical techniques and offer my expertise's to your organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Appointment Agent
Usa vein clinic
Northbrook, IL
03.2025 - Current
- Answered and directed incoming phone calls from patients, healthcare providers, and other stakeholders in a professional and courteous manner
- Verified insurance information for patients during phone interactions to ensure accurate billing and reimbursement processes
- Provided detailed information about medical office services, including hours of operation, accepted insurances, and available specialties
- Assisted patients with inquiries regarding test results, prescription refills, and general medical questions within the scope of practice
- Maintained patient confidentiality by following HIPAA guidelines when handling sensitive information over the phone
- Managed high call volumes effectively by prioritizing urgent matters while maintaining quality customer service standards
- Transferred calls to appropriate departments or personnel based on the nature of the inquiry or request
- Updated patient records with accurate contact details and relevant notes obtained during phone conversations for future reference
- Collaborated with medical staff to relay messages accurately between healthcare providers and patients as needed
- Resolved patient complaints or concerns promptly by actively listening to their needs and taking appropriate actions for resolution
- Followed established protocols for emergency situations over the phone, providing necessary guidance until further assistance arrived if required
- Performed administrative tasks such as faxing documents, scanning records into electronic systems, and organizing paperwork efficiently
- Collaborated with colleagues to maintain a positive work environment that fostered teamwork and effective communication among team members
Lab Technician
American womans medical center
Des Plaines, IL
08.2024 - Current
- I do morning paper work and run daily controls run urinalysis and hematocrit test and vitals including weight height and temperature blood pressure on patients.
- Performed sample preparation, including specimen collection, labeling, and storage
- Calibrated and maintained laboratory equipment to ensure accurate test results
- Analyzed test data using various software programs and recorded findings in detailed reports
- Maintained inventory of supplies and reagents, ensuring adequate stock levels for ongoing projects
- Ensured compliance with safety regulations by properly handling hazardous materials and waste disposal
- Trained new lab technicians on proper techniques, safety protocols, and use of equipment
- Performed routine maintenance tasks such as cleaning glassware, sterilizing instruments, and organizing work areas
- Performed quality control checks on reagents and solutions to ensure accuracy of test results
- Make sure patient gets vital tested before any procedure is done and patient Meets all requirements
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Performed data entry tasks with high accuracy to maintain up-to-date records
- Created and updated spreadsheets, databases, and reports using Microsoft Excel
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel
Commercial Parts Pro
Advance Auto Parts
Aurora, IL
07.2022 - 01.2025
- I help big name shops and dealers find car parts for there customers to help get there car rolling also help make payment by processing checks or credit cards
Pep boys
Service Management
Niles, IL
02.2024 - 08.2024
- Service manager would write up work orders check in vehicle customer service email making sure team hit goal and making sure work is done correctly and the customer satisfied
Secretary / service writer
Firestone swift car
Chicago, IL
01.2022 - 09.2023
- I take care of daily paper work write checks and cash customers out , I also right down details for customers that are being there vehicles in for servicing. Call extended, warrantees or insurance for payment.
Barista
Dunkin' Donuts
Chicago, IL
06.2022 - 04.2023
- I make sure orders are done in a timely manner to please management and customer. Cleaning and organizing items to make sure the customer have a pleasant view of what the store has to offer to make sure they keeping back and are please with there service.
Roadside Dispatcher
ROADSIDE PROTECT
Itasca, IL
06.2020 - 06.2022
- Dispatch for disabled cars or fleet vehicles take care of payment and looking towing company in a timely manner handle emails for canceled dispatch and shop calls
Carrier Driver
FedEx Express
Hillside, IL
10.2017 - 01.2020
Caregiver
Rngs
Bloomington, IL
02.2013 - 07.2018
Advocate
MEDICAL CLINICS
Downers Grove, IL
01.2016 - 10.2017
- Responsibilities doctor assistant And nurses assistant Laboratory and receptionist.
- Skills Used taken payment and making bank deposit and filing paper work from that day. Prepping patients for surgery . Also took vitals and also did outpatient work . Worked with Microsoft word and Microsoft excel .
Manager
Advance Auto Parts
Chicago, IL
11.2013 - 10.2017
- Responsibilities Drive sales customers service inventory .
- Accomplishments I became a full time driver with manager i have moved up in the company ...
- Skills Used Driven ,computer , customers service , answering phone calls with questions
Driver/Warehouse
Weathertech
Bolingbrook, IL
06.2016 - 11.2016
- Pulled parts and cleaned parts pulled .Trimed and checked returnes for damage used a rf gun to scan parts drove parts pulled to store did restock for store .
Phlebotomy Technician, Specialization
Hermosa medical center
Chicago, IL
08.2010 - 02.2011
- Performed venipuncture including using venipuncture equipment and supplies also butterfly collection device; Capillary puncture procedures and bleeding time
- Infection control and safety procedures (OSHA)
- Patient documentation – manual and computer requisition forms
- Point-of-care testing and specialized tests:
- Hematocrit, Hemoglobin, Blood Glucose, Glucose Tolerance Test (GTT), Cholesterol, Prothrombin Time (PT), Partial Thromboplastin Time (PTT), Paternity Testing
- Collection of toxicology specimens and urinalysis and urine culture preparation
customer service
dunkin donuts
Chicago, IL
05.2006 - 08.2006
- Cashier and Maintenance
- Greeted customers with a smile and took orders and served hundreds of customers daily. And had yummy free samples for customers enjoyment
Education
Nail tech (College Degree) -
A plus nail school
Franklin Park, IL07.2022
Phlebotomy Technician, Specialization (Associate) - undefined
College of Office Technology
Chicago, IL01.2010
High school diploma - undefined
Foreman High School
Chicago, IL06.2008
Skills
- Dentrix
- Electric pallet jack
- Outbound sales
- Vehicle maintenance regulations
- Pricing
- Experience Administering Injections
- Food safety management
- Maintaining an organized workspace
- Vehicle maintenance
- Van driver
- Clerical experience
- Estimating for automotive engine repair
- Specimen collection / processing
- Customer service
- Medical records
- Word processing
- Key Performance Indicators
- Managerial strategic planning
- Sales
- Customer relationship building
- Improving operational efficiency
- Auto service management
- Performance management
- Food service inventory management
- Productivity software
- Management
- Computer skills
- Office (as sales environment)
- Teamwork
- Health & safety investigations
- Front desk
- Documentation review
- Dental receptionist
- Computer operation
- Problem-solving
- Quality management
- Budget management
- Automobile sales
- Staff scheduling
- Intermodal driving routes
- Windows
- Hours of Service (HOS) regulations
- Closing sales
- Patient Care
- Automotive repair
- Dental office experience
- Performance Improvement (PI)
- Service writing
- Patient appointment reminder management
- Compliance management implementation
- Phlebotomy
- Inspection reporting and documentation
- Operations management
- Technical Proficiency
- Team management
- Leadership
- Quality control
- Retail sales transactions
- Forecasting
- Typing
- Automotive service
- Time management
- Venipuncture
- Outside sales
- Vital Signs
- Maintaining patient confidentiality
- B2B sales
- Estimating for automotive brake repair
- Dispatching
- Inside sales
- In-person patient scheduling
- Restaurant management
- Regulatory compliance
- Sales data analysis
- Safety records management
- Clear verbal communication
- Computer literacy
- Cash handling
- Overseeing training
- Team motivation (leadership skill)
- Stress management
- Guest relations
- Written communication
- Estimating for automotive suspension repair
- Climbing
- Attention to detail
- Auto estimating
- Medical scheduling
- Dental insurance
- Mechanical knowledge
- Public speaking
- Managing budgets in a finance role
- Organizational skills
- Food production
- Microsoft Office
- Driving
- Client relationship development
- Cash register
- Data entry
- Service technician experience
- Retail management
- Team development
- Scheduling software
- Manufacturing
- Handling patient inquiries
- Deal closing
- Achieving sales targets
- Direct sales
- Accounting
- Electronic health records (EHR) management
- Medical Records
- Communication skills
- Clean workspace maintenance
- Sales analysis
- Managing patient records
- Vital signs
- Appointment scheduling
- Inventory management
- Conflict management
- Store management
- Call center management
- Strong work ethic
- Teamwork and collaboration
- Persuasion techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- Pest Control License
- Passenger Endorsement
- CDL B
Languages
Bilingual
Timeline
Appointment Agent
Usa vein clinic
03.2025 - Current
Lab Technician
American womans medical center
08.2024 - Current
Pep boys
Service Management
02.2024 - 08.2024
Commercial Parts Pro
Advance Auto Parts
07.2022 - 01.2025
Barista
Dunkin' Donuts
06.2022 - 04.2023
Secretary / service writer
Firestone swift car
01.2022 - 09.2023
Roadside Dispatcher
ROADSIDE PROTECT
06.2020 - 06.2022
Carrier Driver
FedEx Express
10.2017 - 01.2020
Driver/Warehouse
Weathertech
06.2016 - 11.2016
Advocate
MEDICAL CLINICS
01.2016 - 10.2017
Manager
Advance Auto Parts
11.2013 - 10.2017
Caregiver
Rngs
02.2013 - 07.2018
Phlebotomy Technician, Specialization
Hermosa medical center
08.2010 - 02.2011
customer service
dunkin donuts
05.2006 - 08.2006
Phlebotomy Technician, Specialization (Associate) - undefined
College of Office Technology
High school diploma - undefined
Foreman High School
Nail tech (College Degree) -
A plus nail school
Personal Information
- Title: Customer service and Maintenance
- Driving License: Yes