Shimeer Edwards
Atlanta
Summary
Organized and dependable candidate. Positive attitude and willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organization skills eager to secure entry-level positions. Ready to help company's goals. Detail-oriented team player with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
TEK Systems Global Services
03.2024 - 07.2024
- Company Overview: Georgia Urology
- Followed HIPAA Guidelines
- Answered phone calls to schedule and confirm appointments one day prior to minimize missed appointments and maximize clinic utilization
- Maintained accurate patient records for proper tracking of patient history and treatment
- Offered office information, directed calls to the proper departments, and relayed messages to physicians
- Coordinated with other departments to facilitate a seamless operation and excellent patient care
- Georgia Urology
Quality Analyst
VXI Global Solutions LLC
01.2024 - 02.2024
- Evaluated calls performed by agents ensuring the accuracy of the call and provided feedback based on adherence to document the requirements and procedures
- Responded to manager inquiries in support of aligning scoring decisions and calibrations
- Completed work efficiently ensuring that work assignments were completed on time
- Analyzed and provided insight for the team and team member's performance
- Supported the training and coaching process
- Compiled, analyzed, and provided regular quality reporting to client leadership and quality teams
Customer Service Representative
Chime Solutions/VXI Global Solutions
03.2023 - 01.2024
- Company Overview: Visa
- Answered inbound calls for card holders
- Assisted with blocking and removing fraud blocks from their debit/credit cards
- Verified sensitive tokens and transactions
- Activated debit cards and assisted with creating and updating card PIN numbers
- Visa
Customer Service Representative
Chime Solutions
10.2022 - 03.2023
- Company Overview: UHC
- Answered phone calls from members inquiring about their health plan regarding medical plans and treatments
- Provided pre-authorizations for medical treatments, information about co-payments and deductibles
- Scheduled appointments, scheduled transportation for upcoming appointments
- Assigned and updated primary care physicians
- UHC
Sales Advisor
H&M Hennes & Mauritz
07.2014 - 07.2021
- Enthusiastically greeted all customers who entered the store
- Listened to customer's needs and provided options and advice to meet those needs
- Maintained the selling floor presentations and restocking them as needed
- Processed new shipments and marked down items to prepare for sales
- Ensured that the store and fitting rooms were ready and cleaned for customers by maintaining good housekeeping standards
Teleservice Representative
Chime Solutions
11.2018 - 03.2019
- Company Overview: Kaiser Permanente
- Answered calls and welcomed members, assisted members with setting and confirming appointments
- Notified patients of their lab results
- Relayed messages from physicians to members
- Connected patients to specialty departments, advice nurses, and ER nurses
- Changed and assigned primary care physicians using KMATE
- Kaiser Permanente
Lead Sales Associate
Arden's Garden
06.2017 - 09.2018
- Opened and closed the store in preparation for the next working day
- Greeted customers, made and placed orders in the store
- Provided customers with knowledge and understanding of our products
- Restocked supplies and food items needed on the sales floor
- Maintained cleanliness in the store
- Sanitized food equipment
Customer Service Representative
Donnelly Communications
10.2015 - 02.2016
- Answered phone calls and responded to emails in a timely manner
- Greet customers enthusiastically and provide excellent customer service skills
- Assist customers with placing online orders and provided product knowledge
- Effectively processed orders, forms, and applications
Education
Associate of Science - Dental Hygiene
Georgia State University
Atlanta, GADental Assisting -
Atlanta Dental Assistant School
Buckhead, GA10.2024
Skills
- Health Connect
- EPIC
- KMATE
- Dentrix
- Ability to work under pressure
- Time management
- Teamwork
- Clear communication
Accomplishments
- Employee of the Month for 2 consecutive months at H&M.
- Volunteered at Atlanta Community Food Bank.
- Participated in V Groups at Victory Church of ATL.
- Completed externship hours as a dental assistant at Great Expressions Dental Centers (Midtown Atlanta).
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Medical Appointment Scheduler
TEK Systems Global Services
03.2024 - 07.2024
Quality Analyst
VXI Global Solutions LLC
01.2024 - 02.2024
Customer Service Representative
Chime Solutions/VXI Global Solutions
03.2023 - 01.2024
Customer Service Representative
Chime Solutions
10.2022 - 03.2023
Teleservice Representative
Chime Solutions
11.2018 - 03.2019
Lead Sales Associate
Arden's Garden
06.2017 - 09.2018
Customer Service Representative
Donnelly Communications
10.2015 - 02.2016
Sales Advisor
H&M Hennes & Mauritz
07.2014 - 07.2021
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Associate of Science - Dental Hygiene
Georgia State University
Dental Assisting -
Atlanta Dental Assistant School
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