Alana Camacho
Cape Coral,FL
Summary
Driven professional with a background at Affordable Dentures & Implants, adept in patient relations and appointment scheduling. Excelled in maintaining patient confidentiality and enhancing clinic utilization. Demonstrated strong organization and excellent communication, achieving high satisfaction ratings at Walmart. Skilled in data entry and providing exceptional customer service, contributing to team success and professional development.
Overview
2
2
years of professional experience
Work History
Medical Appointment Scheduler
Affordable Dentures & Implants
04.2024 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for over 100-physicians & medical facilities, scheduling appointments, and handling patient inquiries.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
Online Personal Shopper
Walmart
05.2022 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness. More than 25 orders a day.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly. Increased sales by 25% with every order
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Participated in team meetings and staff training sessions.
Education
High School Diploma -
North Nicholas High
Cape Coral, FL05.2023
Skills
- Data entry proficiency
- Calendar Management
- Insurance Verification, Strong Organization
- Appointment Scheduling
- Patient confidentiality
- Patient Relations
- Appointment Coordination
- Patient Health Information Access
- Excellent Communication, Claim Forms
Timeline
Medical Appointment Scheduler
Affordable Dentures & Implants
04.2024 - 08.2024
Online Personal Shopper
Walmart
05.2022 - 11.2023
High School Diploma -
North Nicholas High
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