NYANNA DAVIS
Randallstown,USA
Summary
Experienced customer service associate adept at exceeding customer expectations through innovative approaches. Actively listens to customer needs, adheres to company policies, and finds mutually beneficial resolutions. Seizes each customer interaction as a chance for professional growth and skill enhancement, fostering future opportunities within the organization. Additionally, healthcare professional with a proven track record in managing patient appointments and coordinating schedules. Recognized for reliability and adaptability in meeting the dynamic needs of medical practices. Strong focus on team collaboration and achieving optimal patient care through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Medical Appointment Scheduler
Ensemble Health Partners
05.2022 - Current
- Scheduled medical appointments for patients in a timely manner, ensuring accuracy and efficiency
- Collected current insurance, demographics and appropriate paperwork for patient records
- Collaborated with physicians, nurses and other healthcare professionals to coordinate patient care
- Answered phones, returning messages to schedule appointments
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Scheduled and confirmed appointments for clients or customers
Customer Service Associate
William-Sonoma
11.2021 - 04.2022
- Provided primary customer support to internal customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers if others weren't in stock
- Helped customers place orders online while securing private information received from customers
- Maintaining a positive attitude with escalated customers and showing empathy for customers' concerns
- Providing a fast and efficient resolution for customers in a timely manner
Warehouse Worker
Amazon
07.2021 - 08.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Satisfied customers with quick, accurate service under tight deadlines
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others
COVID-19 Contact Tracer
Staffing Etc
11.2020 - 07.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy
- Furnished case patients with contact information outlined in New Jersey protocol for local health department to support contact tracing
- Answered calls and interacted with community members to provide information on advocacy services
Security Guard
Securitas
09.2020 - 12.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Warned persons of rule infractions or violations and evicted violators from premises
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Guarded restricted areas to prevent unauthorized entry
Salesperson
Spirit Halloween
09.2019 - 11.2020
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Developed eye for detail and suggested accessories to complement purchase
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
Warehouse Worker
Amazon
03.2020 - 08.2020
- Preparing orders for delivery and/or pickup
- Shopping throughout the warehouse and fulfilling multiple orders in a fast paced 2 hour timeframe
- Ensuring shelves and warehouses are organized and sanitized
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others
Cashier
Dollar Tree
10.2019 - 06.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Waitress
Ledo's Pizza
05.2019 - 06.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Prepared salads, appetizers and garnishes to assist kitchen staff
Ride Operator
Clementon Park & Splash World
04.2017 - 09.2017
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms
- Collaborated with peers to deliver consistent service and promote customer retention
- Checked seatbelts of riders to maximize safety and manage risk
- Pulled down safety bars and secured riders according to specified attraction details
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
Education
High School Diploma -
Western High School
Baltimore, MD06.2019
Skills
- Organized and detail-oriented
- Customer seating
- Food safety and sanitation
- Merchandising proficiency
- Data management
- Reliability
- People skills
- Data entry proficiency
- Patient confidentiality
- Appointment scheduling
- Patient scheduling
- Data entry
Timeline
Medical Appointment Scheduler
Ensemble Health Partners
05.2022 - Current
Customer Service Associate
William-Sonoma
11.2021 - 04.2022
Warehouse Worker
Amazon
07.2021 - 08.2021
COVID-19 Contact Tracer
Staffing Etc
11.2020 - 07.2021
Security Guard
Securitas
09.2020 - 12.2020
Warehouse Worker
Amazon
03.2020 - 08.2020
Cashier
Dollar Tree
10.2019 - 06.2020
Salesperson
Spirit Halloween
09.2019 - 11.2020
Waitress
Ledo's Pizza
05.2019 - 06.2019
Ride Operator
Clementon Park & Splash World
04.2017 - 09.2017
High School Diploma -
Western High School
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