Deborah Trivett
Bristol,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in several areas of industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at I multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a very quick learner and easy to train. I have 10 plus years of experience in customer service espeacially in a call center setting.
Overview
3
3
years of professional experience
Work History
Medical Appointment Scheduler
Medova Healthcare
Bristol Va Remote
05.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or scheduling concerns.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Credit Application Processor
Teleperformance
Bristol Va Remote Work
05.2022 - 05.2024
- Delivered diverse departmental administrative support to personnel.
- Uploaded completed applications to appropriate credit system.
- Conducted comprehensive credit analyses to determine applicant eligibility for various loan products.
- Reduced risk exposure by identifying potential red flags during the credit application process.
- Enhanced credit application processing by streamlining workflows and reducing turnaround time.
- Increased accuracy of credit decisions by diligently reviewing financial documents and verifying information.
- Utilized advanced Microsoft Excel skills to develop custom reports for management, providing valuable insights into team performance and application trends.
- Processed new customer credit applications accessing credit agency data to open new accounts.
Credit Card Customer Service Representative
Barclays Bank Delaware
Bristol, Va Remote From Home
05.2021 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
- Proactively identified and reported system or process inefficiencies, contributing to continuous improvement initiatives within the department.
- Established rapport with customers during interactions, resulting in positive feedback and increased likelihood of referrals.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Recommended products and services to meet customers' credit card and banking needs.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
Education
Certified Phlebotomy Tech - Phlebotomy
Virginia Highlands Community College
Abingdon, VA04.2011
Associate of Science - Associates Business Administration
Phoenix University
Phoenix, AZ06.2008
High School Diploma -
John S. Battle High School
Bristol, VA06.2000
Skills
- Strong Organization
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- HIPAA Compliance
- Healthcare Software Knowledge
- Calendar Management
- Data Entry
- Schedule Management
- Database Maintenance
- Problem-solving skills
- Customer Support
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Answering questions
- Complaint resolution
- Product Knowledge
- Payment Processing
- Gathering information
- Calm disposition
- Building rapport
- Account updating
Timeline
Medical Appointment Scheduler
Medova Healthcare
05.2023 - Current
Credit Application Processor
Teleperformance
05.2022 - 05.2024
Credit Card Customer Service Representative
Barclays Bank Delaware
05.2021 - 06.2023
Certified Phlebotomy Tech - Phlebotomy
Virginia Highlands Community College
Associate of Science - Associates Business Administration
Phoenix University
High School Diploma -
John S. Battle High School