Jordan Kimbrell
Fort Wayne ,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Medical Appointment Scheduler
Ball Memorial Hospital
Muncie, IN
01.2020 - 01.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
Assistant Store Manager
Charolette Russe
Fort Wayne, IN
06.2017 - 01.2020
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Ulta Beauty
Fort Wayne
02.2013 - 06.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Muncie South Side High School
Muncie, IN06.2013
Skills
- Decision Making
- Office Equipment Operation
- Appointment Scheduling
- Time Management
- Customer Service
- Insurance Verification
- Patient Confidentiality
- Active Listening
- Strong Organization
- Record Keeping
- Attention to Detail
- Telephone Etiquette
- Excellent Communication
- Patient Education
- Follow-up Skills
- Schedule Management
- Patient Relations
- Data Entry
- Patient Scheduling
- Office Coordination
- Records Management
- Stock Management
- Loss Prevention
- Department Oversight
- Store Organization
- Vendor Management
- Microsoft Office Suite
- Staff Management
- Retail Operations
- Records Maintenance
- Human Resource Policies
- Employee Scheduling
Timeline
Medical Appointment Scheduler
Ball Memorial Hospital
01.2020 - 01.2024
Assistant Store Manager
Charolette Russe
06.2017 - 01.2020
Assistant Store Manager
Ulta Beauty
02.2013 - 06.2017
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
High School Diploma -
Muncie South Side High School