Taran Wagner
Howell,MI
Summary
Experienced Service Technician with extensive knowledge of equipment/vehicle diagnosis, repair and maintenance. Experience managing high-volume of service work while maintaining quality and efficiency. Adept at reading and understanding technical documentation and furthering knowledge. Several years of prior experience as an Operations Manager in a fast-paced production environment. Performance history of staff supervision, quality control and cost management. Proven team leader when overseeing product development, manufacturing, repairs and shipping.
Overview
14
14
years of professional experience
Work History
PM Field Service Technician
Ditch Witch Sales of Michigan
03.2025 - Current
- Includes all previous duties and responsibilities. Hybrid position between shop and field.
- New position for the company. Set up service scheduling with the customer, performed inspections and repairs on customers property/jobsite.
- Respond to service calls and complete repairs on machines in a timely manner to minimize downtime.
Service Technician
Ditch Witch Sales of Michigan
10.2023 - Current
- Completed inspections on various equipment and built quotes/estimates to be presented to customers for repairs.
- Diagnosed and troubleshot problems, repaired, and restored machines/equipment to peak performance following factory guidelines.
- Effectively communicated technical information to non-technical customers, ensuring proper understanding and utilization of equipment repairs and functions.
- Maintained detailed records of service, enabling better tracking of recurring issues and proactive solutions.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Trained new and existing service technicians how to diagnose/repair equipment and how to utilize factory supplied documentation.
Lead Service Technician
Freedom Golf Carts & Motorsports
10.2022 - 08.2023
- Includes all previous position duties/responsibilities.
- Repaired equipment (Golf Carts, Motorcycles, Side x Sides, etc.)
- Trained new and existing service technicians how to diagnose/repair vehicles. (7 Service Technicians)
- Trained employees and managers on vehicle/product use and maintenance.
- Reported to Manager within Service Department.
- Created and deployed best practices to improve efficiency and reduce defects.
- Repaired issues, reassembled vehicles and completed additional tests.
Service Technician
Freedom Golf Carts & Motorsports
07.2022 - 10.2022
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Evaluated systems according to predetermined checklist and noted issues.
- Serviced equipment for expedient repair and minimal downtime.
- Worked closely with other Service Technicians to complete tasks.
- Documented all changes and actions in computer-based tracking system. (Work orders and service notes)
Service Department Foreman
Colorado Golf & Turf
11.2021 - 07.2022
- Includes previous duties as Lead Service Technician
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Reported and filed warranty claims.
Lead Service Technician
Colorado Golf And Turf
06.2021 - 11.2021
- Includes all previous position duties/responsibilities.
- Train new and existing service technicians how to diagnose/repair vehicles. (6 to 8 Service Technicians)
- Trained customer employees and managers on vehicle/product use and maintenance.
- Order supplies/parts to aid in keeping Service Department running consistently.
- Reported to Foreman/Manager within Service Department.
- Build/maintain team morale throughout Service Department.
- Created and deployed best practices to improve efficiency and reduce defects.
- Repaired faults, reassembled products and completed additional tests.
- Documented all changes and actions in computer-based tracking system.
- Completed quality control on all out-going vehicles/product.
Service Technician
Colorado Golf And Turf
04.2020 - 06.2021
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Evaluated systems according to predetermined checklist and noted issues.
- Serviced equipment for expedient repair and minimal downtime.
- Worked closely with other Service Technicians to complete tasks.
- Documented all changes and actions in computer-based tracking system. (Work orders and service notes)
Plant Operations Manager
All Sports Manufacturing INC.
01.2015 - 04.2020
- Includes prior responsibilities of previous position
- Oversaw daily operations of 48,000 sq. ft. manufacturing plant.
- Oversaw hiring and training of new employees on a regular basis
- Drove operational improvements which resulted in savings and improved profit margins
- Reduced costs by eliminating materials waste and unnecessary labor hours.
Plant Operation Supervisor/Quality Controller
All Sports Manufacturing INC.
02.2013 - 01.2015
- Maintained/serviced band saws, auto saws, iron workers, brake presses, metal shears, tubing notcher/benders, milling machines, steam washers, pressure washers and gas fired powder coat ovens.
- Maintained accurate stock records and delivery schedules
- Conducted monthly inventories of materials on production floor
- Supervised material flow, storage and order fulfillment
- Compare pricing of supplies and negotiated with suppliers to increase profit margins
- Acquiring suppliers for new product or more cost effective sources
- Processed payments, including credit and debit card transactions.
Shipping Manager
All Sports Manufacturing INC.
01.2012 - 01.2013
- Oversaw employees stocking inventory and preparing shipments
- Managed warehouse operations and verified proper shipment procedures
- Examined shipments for quality, accuracy and kept thorough records of all incoming and outgoing shipments
- Operated all hand trucks, pallet jackets and forklifts in safe and efficient manner
- Serviced/repaired shipping equipment including pallet jacks, forklifts, shrink wrapping machine and scales.
- Documented shipping information for each order and tracked packages when necessary.
Production Assembly Supervisor
All Sports Manufacturing INC.
11.2011 - 12.2012
- Responsible for achieving production requirements
- Managed team performance by training, disciplining and motivating employees
- Read and interpreted diagrams and specifications for job list then fabricated parts per drawing and assembled as required
- Repaired/serviced pneumatic and electric tools as needed.
Production Line Assembler
All Sports Manufacturing INC.
06.2011 - 11.2011
- Assembled components per build/order list with hand and power tools while observing all safety policies and procedures
- Maintained count on materials and parts to keep production flowing
- Recognized and reported defective material and parts to supervisor
Education
Bachelor of Science - Mechanical Engineering
The University of West Florida
Pensacola, FLHigh School Diploma -
J.M. Tate High School
Cantonment, FL2011
Skills
- Mechanical Aptitude
- Hand/Power Tool Knowledge/Proficiency
- Equipment Inspection
- Equipment Maintenance Proficiency
- Troubleshooting and Diagnostic Ability
- Mechanical Repair (Gearboxes, Pumps, Transmissions, Motors, Etc)
- Internal Combustion Engine Diagnosis and Repair (Gas/Diesel)
- Hydraulic System Diagnosis/Repair
- Pneumatic System Diagnosis/Repair
- Electrical System Diagnosis/Repair (AC and DC)
- Circuit diagnostics (PCB Through-Hole and Surface Mount)
- Quality Assurance and Control
- Operational Improvement
- Inventory Management
- Customer Service
- Training and Development
- Staff and Project Management
- Leadership
- Supervision
Additional Skills
- Computer Skills: Intuit Quickbooks, Microsoft Outlook, Microsoft Office (Word, Excel) Adobe Creative Suite (Photoshop, InDesign, Illustrator) CAD/CAM (Mach3 CNC, Solid Works, Fusion 360) UPS WorldShip, FedEx Ship Manager, Aspen, Intellidealer (CDK), Smart Assist (Yanmar Engines), Serdia (Deutz Engines)
- Eight years of professional team leading experience, hands-on development of new product and prototypes.
- Extensive quality control experience (use of micrometers, calipers, gauge blocks, dial/test indicators, etc.)
- Well versed in Imperial and Metric Systems
- Hydraulic System diagnosis/repair
- Electrical System diagnosis/repair
- Pneumatic System diagnosis/repair
- Mounting/Dismounting tires
- Plasma Cutter/Oxy-Acetylene Torch
- MIG and TIG welding Experience
- Powder Coating/Electroplating
- Use and Knowledge of Lathes, Mills, CNC Routers, Brake Press, Hydraulic Shears, Iron Worker, 3D Printers (Additive Manufacturing), etc.
Accomplishments
- Worked with a team to develop a retail system with a gross profit over $300,000 in the first year.
- Managed a crew of 30+ employees.
- Consistently met/exceeding production and scheduled goals.
- Implemented Lean manufacturing techniques, Kanban Card system leading to an increase in production and efficiency.
- Creating schedules for regular maintenance of equipment and machines reducing downtime for repairs.
- Created a bar-code inventory system increasing production and decreasing downtime due to inventory tracking errors.
Timeline
PM Field Service Technician
Ditch Witch Sales of Michigan
03.2025 - Current
Service Technician
Ditch Witch Sales of Michigan
10.2023 - Current
Lead Service Technician
Freedom Golf Carts & Motorsports
10.2022 - 08.2023
Service Technician
Freedom Golf Carts & Motorsports
07.2022 - 10.2022
Service Department Foreman
Colorado Golf & Turf
11.2021 - 07.2022
Lead Service Technician
Colorado Golf And Turf
06.2021 - 11.2021
Service Technician
Colorado Golf And Turf
04.2020 - 06.2021
Plant Operations Manager
All Sports Manufacturing INC.
01.2015 - 04.2020
Plant Operation Supervisor/Quality Controller
All Sports Manufacturing INC.
02.2013 - 01.2015
Shipping Manager
All Sports Manufacturing INC.
01.2012 - 01.2013
Production Assembly Supervisor
All Sports Manufacturing INC.
11.2011 - 12.2012
Production Line Assembler
All Sports Manufacturing INC.
06.2011 - 11.2011
Bachelor of Science - Mechanical Engineering
The University of West Florida
High School Diploma -
J.M. Tate High School
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