Tarang Chhugani
Delhi,India
Summary
Accomplished Salesforce Business Analyst with a proven track record of comprehensive experience in business analysis. Proficient in Agile, UAT, and system integration. Skilled in Salesforce administration and customization. Strong communicator with a focus on process improvement, excelling in stakeholder identification, requirement elicitation, and detailed documentation."
Overview
4
4
years of professional experience
Work History
Associate Business Analyst
Navatar Consulting Pvt Ltd.
04.2023 - Current
- Interacted with various business team members to gather the requirements and documented the requirements.
- Created detailed user stories to capture and articulate user requirements, contributing to the enhancement of Customer Relationship Management (CRM) processes.
- Actively participated in Requirement Gathering Sessions. In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
- Facilitated seamless integration of Salesforce with other third party applications, optimizing data flow and developing customized reports for insightful data analysis.
- Created various Reports and Report folders, empowering managers to utilize Salesforce as a robust sales tool. Configured Reports for different user profiles based on organizational needs. Designed custom Dashboards for customers ensuring accessibility for authorized personnel.
- Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
Support Specialist
Navatar Consulting Pvt Ltd.
05.2022 - 04.2023
- Provided proficient customer support by systematically addressing inquiries and resolving issues.
- Translated business requirements into functional specifications, creating user stories using SFDC and JIRA for seamless project management.
- Documented all external and internal communications and status updates in the Salesforce Case Management System, ensuring comprehensive record-keeping
- Independently managed client interactions across ASPAC, EMEA, and the US, ensuring prompt resolution of issues
- Implemented customized Salesforce Configuration Solutions to align with specific client needs, escalated urgent requests to the Technical Team for thorough resolution, demonstrating effective problem-solving skills.
- Collaborated with the software development team to address errors and bugs in new releases, actively participating in deployment fixes
Customer Support Representative
lnfoedge Pvt Ltd.
01.2020 - 10.2020
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
- Seek out unique touch points to build positive customer experiences.
Education
MBA - Marketing
Rukmini Devi Institute of Advanced Studies
Delhi, India01.2019
Bachelors in Computer Application -
Jamia Hamdard University
Delhi, India01.2017
Skills
- Salesforce Configuration and Customization
- Data Management
- Business requirement analysis
- Salesforce Reporting and Dashboards
- Agile Methodology
- Stakeholder communication and management
- User Acceptance Testing (UAT)
- Salesforce Administration
- Analytical Thinking and Problem Solving
- Communication and Interpersonal Skills
- Documentation and Reporting Skills
- Salesforce Lightning Experience
internships
- Group of Securities - Sales & Marketing Representative | June 2018 - July 2018
- Sirca Paints India Ltd. - Sales Executive | Jan 2019 -May 2019
Affiliations
- Date of Birth: 12th September 1997
- Languages Known: English, Hindi & Sindhi
- Permanent Address: I.P.Extension, Delhi, 110092,
Timeline
Associate Business Analyst
Navatar Consulting Pvt Ltd.
04.2023 - Current
Support Specialist
Navatar Consulting Pvt Ltd.
05.2022 - 04.2023
Customer Support Representative
lnfoedge Pvt Ltd.
01.2020 - 10.2020
MBA - Marketing
Rukmini Devi Institute of Advanced Studies
Bachelors in Computer Application -
Jamia Hamdard University
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