Tarang Shah
Ahmedabad
Summary
Highly motivated Service Manager with 10+ years of ELV Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Managing Proper SLA to avoid Penalties and always focusing on RCA for all complaints.
Overview
12
12
years of professional experience
Work History
Service Manager
Transit Electronics Limited
04.2018 - Current
- Resolved customer complaints for CCTV, Fire Alarm, Access Control, Intrusion and Public Address System in professional and timely manner.
- Complete Preventive Maintenance as per Scope of Work and Timely AMC Invoice Submission at client portal and follow up for payment clearance.
- Allocate complaints to trained service engineer for timely resolution and SLA Management.
- Sometimes visit sites to close complaints and manage SLA.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training as well as feeback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow for SLA Maintain.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
Service Engineer
Transit Electronics Limited
09.2014 - 03.2018
- Resolve allocated Complains of CCTV, Fire Alarm, Access Control, Intrusion Detection, Public Address System on time.
- Drafted failure analysis reports in CRM Portal with necessary documents.
- Deployed and integrated changes after execution of Main Project in ELV systems and networks as per Site Requirement.
- Created relationships with key decision-makers and served as technical spokesperson.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate service road map and relationship planning.
- Performed periodic testing of CCTV, Fire Alarm, Access Control, Public Address System.
- Escalated and re-produced problem to technical support team to reach solution.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Trainee Electrical Engineer
Neptune Industries Pvt. Ltd.
08.2013 - 09.2014
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations of Flyash Brick Machine to observe operations and verify conformance to design and equipment specifications.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
Education
Diploma - Electrical Engineering
Govt. Polytechnic-Gujarat Technological University
Ahmedabad06-2013
SSC - 10th
Gujarat State Education Board
Ahmedabad03-2007
Skills
- Service quality management
- Service documentation
- Employee relations
- Reliable and responsible
- Continuous improvement
- Task delegation
- Expert in Bosch Integration System Software
- Maintenance and repair
- Cost reduction strategies
Timeline
Service Manager
Transit Electronics Limited
04.2018 - Current
Service Engineer
Transit Electronics Limited
09.2014 - 03.2018
Trainee Electrical Engineer
Neptune Industries Pvt. Ltd.
08.2013 - 09.2014
Diploma - Electrical Engineering
Govt. Polytechnic-Gujarat Technological University
SSC - 10th
Gujarat State Education Board
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