Tarantini Jaramillo
Unified Communications Engineer
North Bergen,NJ
Summary
Competent Cisco Voice Engineer professional offering extensive knowledge in Cisco networking products and technologies including VoIP and Legacy Nortel -Avaya systems. Experience in design, implementation, and maintenance of complex IP telephony networks. Detail-oriented with expertise in troubleshooting, optimizing network performance, securing data, and ensuring system reliability. Proactive, and performance-driven with excellent skills in customer service and collaborative teamwork. Telecommunications Engineer with extensive background in telephone and data systems. Major strengths include, troubleshooting and repairing PBXs, voicemail systems, PC networking and IP networks. Incredibly hardworking and dedicated employee with expertise in Cisco Unified Communications Manager & Avaya CS 1000 demonstrated across 17 years of industry performance.
For more details on my work experience & history please visit: https://bold.pro/my/tarantini-jaramillo-230905120736
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Sr. Telecommunications Engineer
White Plains Hospital Wph
White Plains, NY
12.2023 - Current
- Assisting in migration project to transition hospital's telecommunication infrastructure from Nortel CS1000 to Cisco.
- Collaborated with cross-functional teams to assess existing system, identify requirements, and develop comprehensive migration plan.
- Conducted thorough testing and validation processes to ensure minimal disruption to critical communication systems during migration.
- Provided hands-on training to hospital staff for new Cisco telecommunication system, facilitating smooth transition.
- Developed and documented standard operating procedures (SOPs) for ongoing maintenance and support of Cisco environment.
- Acted as liaison between technical teams and hospital stakeholders, ensuring clear communication and understanding throughout migration.
- Successfully resolved any technical issues or challenges encountered during migration process.
- Implemented security best practices to safeguard sensitive healthcare communication data.
- Demonstrated strong problem-solving skills and attention to detail to ensure reliability and efficiency of new telecommunication infrastructure.
Sr. Application Analyst
Paramount
New York, NY
08.2020 - 09.2023
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution.
- Provided training to clients in use of vendor & in-house created systems and applications.
- Performed troubleshooting, maintenance and optimization of external & in house created applications.
- Supported daily operations and system maintenance procedures.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Improved request form approvals efficiency by automating request form submissions by 80%.
- Reduced Incidents by 70% by providing L1 documentation to provide end user support in a effective and efficient manner.
Sr. Telecommunications Engineer
Paramount
New York, NY
03.2016 - 08.2023
- Provide comprehensive, high-level telecommunications support for all Paramount properties, including CBS News, CBS Sports, and Showtime.
- Support/service Avaya and Cisco endpoints 8800 and 1100 series phones, Cisco Unified Communications Manager, Voice Gateways, Cisco Cube, License Manager, System Manager, Jabber, third-party SIP devices, Polycom, Teams, Slack, and Zoom.
- Provided technical support to CBS News and Sports Department for time-sensitive special events in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Maintain documentation of all CUCM network infrastructure components and technologies
- Implemented software and hardware modifications to reduce lag time and improve overall speed.
- Spearheaded migration from Avaya CS1000 and Verizon Centrex to Cisco Call Manager for seven thousand users
- Evaluated user problems, using test scripts, and probing questions.
- Installed and maintained hardware and computer peripherals
- Perform analysis of application malfunctions and resolve bottlenecks
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Tested, evaluated and fixed safety systems.
- Adhered to timelines to meet quality assurance targets.
- Identified poor quality lines and underutilized circuits.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
Telecommunications Manager
Coach
New York, NY
10.2010 - 09.2015
- Boosted team performance and work quality by enhancing training.
- Monitored service quality to support customer needs and promote loyalty.
- Develop RFP's and negotiate vendor contracts (PBX, cellular).
- Managed and integrated telecommunications services and systems across corporate office & stores across country.
- Lead and directed team of 6 technical professionals.
- Evaluated RFP responses and set up favorable pricing.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Developed cost estimates for system and component implementation and operation.
Skills
Proficient in Project Management and Project Coordination
Extensive experience in Cisco IP Telephony network design, implementation, and maintenance, along with Server Support, Cisco WebEx, Technical & Recovery Support
Comprehensive knowledge of data and voice communications equipment
Strong expertise in Cisco transport systems and routers
Advanced proficiency in modern TCP/IP network design and implementation, Quality Assurance, and Quality Control
Exceptional aptitude for configuring, debugging, and troubleshooting Cisco IP Telephony networks
Proficient expertise in Cisco Unity TelePresence and voice trunking
Demonstrated ability to locate failure points across VOIP network
Competent in establishing provisioning service provider lines and dial plans
Accomplishments
- Migrated corporate telephony system from Avaya CS1000 to Cisco Unified Communications Manager. Including +6000 endpoints
- Achieved success by introducing Slack & Zoom for organizational collaboration tasks.
- Documented and resolved project management issues which led to implementation of Asana across many BU's.
- Collaborated with team of 6 in the development of internal Slack application for a better Slack Guest Management process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Sr. Telecommunications Engineer
White Plains Hospital Wph
12.2023 - Current
Slack Certified Admin
06-2021
Sr. Application Analyst
Paramount
08.2020 - 09.2023
Sr. Telecommunications Engineer
Paramount
03.2016 - 08.2023
Telecommunications Manager
Coach
10.2010 - 09.2015
Associate of Applied Science - Computer Science
Borough of Manhattan Community College of The City University of New York
09.2005 - 05.2007