Fasi Phansaithong
Farmington,MI
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Thai House Restaurant
Marquette, MI
01.2018 - 06.2024
- Maintained accurate records of sales transactions.
- Monitored cash register operations for accurate transactions.
- Analyzed financial reports of sales and labor costs.
- Resolved complaints by customers in a timely manner.
- Monitored employee performance.
- Oversaw inventory and ingredients to restock fridges, freezers, and pantry.
- Communicated effectively with kitchen staff regarding patrons' dietary restrictions.
- Explained priorities and expectations required of trainees.
- Observed food safety and sanitation protocols.
- Assisted in food preparation.
Waitress
Teriyaki Bowl
Marquette, MI
09.2017 - 06.2024
- Performed basic math calculations when computing bills for customers' meals.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Some College (No Degree) - Nursing
Michigan State University
East Lansing, MISome College (No Degree) - Nursing
Lansing Community College
Lansing, MISkills
- Data assessment
- Budget oversight
- Customer Service
- High-volume dining
- Multitasking
- Interpersonal Communication
- Time Management
- Adaptability and Flexibility
- Professional Demeanor
- Payroll Preparation
- Food Safety
- Complaint Handling
Certification
- BLS certified
- Microsoft Excel certified
Languages
Thai
Native/ Bilingual
English
Native/ Bilingual
Timeline
Waitress Supervisor
Thai House Restaurant
01.2018 - 06.2024
Waitress
Teriyaki Bowl
09.2017 - 06.2024
Some College (No Degree) - Nursing
Michigan State University
Some College (No Degree) - Nursing
Lansing Community College
- BLS certified
- Microsoft Excel certified
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