Tara Quist
Passionate about Driving Growth and Elevating Customer Experience
Boston,Massachusetts
Summary
Highly accomplished business executive with proven account and client success leadership skills coupled with more than 18 years of experience centered in building relationships. Comfortable giving engaging presentations to drive new business, expand accounts and establish brand recognition. Passionate about applying organization and communication skills to build and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
18
18
years of professional experience
Work History
Americas Vice President, Agency Services
THE CHANNEL COMPANY
06.2023 - 07.2024
- Managed a team of 80 employees with an annual goal of $36.5M in recognized revenue.
- Responsible for the team that delivers full-service marketing services for clients, including Channel Concierge Program, reinforcing a culture of continuous innovation and client success.
- Collaborated with counterparts in sales, marketing EMEA, APAC, and two other lines of business to drive global opportunities and best practices, ensuring alignment across the organization.
- Developed and communicated strategic direction for US Agency Services business with objectives to drive revenue growth and profitability.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships focusing on lead and demand generation.
- Align with senior leadership team to drive business strategies and ensure long-term success of delivery models, with focus on client and employee experience excellence.
- Identified opportunities to improve business process flows and productivity.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
Senior Vice President Client Services
THE GARRIGAN LYMAN GROUP (A DCG ONE Company)
01.2020 - 01.2023
- Key member of Executive Team shaping and leading client experience strategy.
- Recognized year over year growth resulting in positioning organization for successful acquisition.
- Delivering $10 million+ annually for top marketing firm offering award-winning brand strategies, digital transformation, and customer engagement solutions for enterprise and mid-market organizations, industry disruptor's, and startups.
- Drive performance of a world class Client Services team, devising creative solutions for clients' unique business challenges.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while mentoring team members on best practices and protocols.
Co-Founder
HARMONY SOFTWARE
01.2016 - 03.2020
- Co-built and drove product development of a unique SaaS product to fill a growing need within the hospitality sector.
- Created and pitched detailed business plan for investors.
- Collaborated with partners on brand development, go to market strategy, strategic partnerships and product evolution.
- Developed key operational initiatives to drive and maintain substantial business growth.
Executive Director Customer Success
THE GARRIGAN LYMAN GROUP
01.2016 - 01.2020
- Leveraged powerful relationships with clients to remain in step with evolving needs and find ways to boost account's marketing spends.
- Succeeded in achieving impressive YoY growth, while far surpassing ambitious annual sales targets.
- Exceeded targets by 105% in 2016, 117% in 2017, 108% in 2018, and over 103% in 2019.
- Member of the Executive Advisory Team helping to design short- and long-term goals to drive corporate growth.
- Forged strategic partnerships with top companies including Adobe, HubSpot, and Sitecore, among others as well as a network of agencies in media, SEO, and development.
Senior Director Channel Services
THE GARRIGAN LYMAN GROUP
01.2014 - 01.2016
- Made a powerful impact on the capabilities and performance of the Channel Service Division, as well as the Avaya Market Leaders program, a concierge program for resellers, to position both areas for robust growth.
- Achieved 85% growth each quarter through partner recruitment, sales pipeline, account planning, and campaign efforts.
- Created and resold a SaaS Channel Portal built in-house for clients.
- Invited to serve as a subject matter expert at partner events, including Avaya and Motorola annual summits.
Senior Account Manager Channel Partner Program
THE GARRIGAN LYMAN GROUP
03.2011 - 01.2014
- Led a seamless transition of Avaya's in-house partner program to The Garrigan Lyman Group.
- Maintained client retention resulting in 108% growth in program sales and partner penetration post-transition.
- Responsible for performance of GLG's Inside Sales team and collaborated with senior leaders to enhance partner program resulting in boosting ROI.
Education
Bachelor of Science - Business
Fordham University (Marymount Campus)
Tarrytown, NYSkills
- Customer Experience & Success Leader
- Relationship Management
- Account Planning & Analysis
- Strategic Partnerships
- Channel Marketing
- Sales and Marketing Leadership
- Change Management
- Mergers & Acquisitions
- Team Building & Mentorship
- Cross-Functional Collaboration
- Creative Problem-Solving
- Project Leader
Affiliations
Women in Revenue Mentor
Women of the Channel Leadership Network
Timeline
Americas Vice President, Agency Services
THE CHANNEL COMPANY
06.2023 - 07.2024
Senior Vice President Client Services
THE GARRIGAN LYMAN GROUP (A DCG ONE Company)
01.2020 - 01.2023
Co-Founder
HARMONY SOFTWARE
01.2016 - 03.2020
Executive Director Customer Success
THE GARRIGAN LYMAN GROUP
01.2016 - 01.2020
Senior Director Channel Services
THE GARRIGAN LYMAN GROUP
01.2014 - 01.2016
Senior Account Manager Channel Partner Program
THE GARRIGAN LYMAN GROUP
03.2011 - 01.2014
Bachelor of Science - Business
Fordham University (Marymount Campus)
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