Tarell Ladson
Killeen,TX
Summary
Dynamic and highly motivated professional with a proven track record at Cracker Barrel, excelling in time management and food safety. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective team coordination. Committed to maintaining cleanliness standards while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Line Cook
Cracker Barrel
Multiple Locations
08.2019 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
Call Center Representative
Entrata
Remote
09.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Associate Manager in Training
TGI Fridays
Killeen, TX
03.2013 - 07.2018
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within the kitchen.
Caregiver
Outreach Health Services
Killeen, TX
01.2008 - 07.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Bachelor - Human And Social Services
Bryant And Stratton College
Getzville, NYSkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Reliable and trustworthy
- Customer service
- Active listener
- Problem-solving
- Food safety knowledge
- Team coordination
- Food safety
- Cleanliness standards
Timeline
Call Center Representative
Entrata
09.2022 - 01.2023
Line Cook
Cracker Barrel
08.2019 - 05.2023
Associate Manager in Training
TGI Fridays
03.2013 - 07.2018
Caregiver
Outreach Health Services
01.2008 - 07.2014
Bachelor - Human And Social Services
Bryant And Stratton College