Taren Watkins
Detroit,Michigan
Summary
Passionate 23-year-old cybersecurity student from Detroit, Michigan with a lifelong fascination for technology and computing. Demonstrated expertise in disassembling and rebuilding PCs, creating customized, high-performance machines. Immersed in the world of PC gaming, deepening understanding and interest in computer systems. Developed technical skills through hands-on experience in hardware troubleshooting and system optimization. Complemented by academic pursuits in cybersecurity, providing a strong foundation in both theoretical and applied aspects of technology. Committed to contributing to the evolving landscape of IT security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Chain Manager
Henry Ford Health
Detroit, Michigan
10.2023 - Current
- Supply Chain Management: Oversaw the end-to-end supply chain for surgical instruments and supplies, including procurement, inventory management, and distribution to ensure the timely availability of essential items in the OR.
- Inventory Control: Managed inventory levels, conducted regular audits, and optimized stock levels to prevent shortages or overstocking, ensuring the efficient use of resources and minimizing waste.
- Vendor Relations: Negotiated with suppliers and vendors to secure favorable terms, manage contracts, and ensure the timely delivery of high-quality products and equipment.
- Process Improvement: Implemented and refined supply chain processes and protocols to enhance operational efficiency, reduce costs, and improve the quality of service provided to the OR.
- Compliance & Standards: Ensured compliance with hospital policies, industry standards, and regulatory requirements for handling and sterilizing medical supplies and equipment.
- Team Leadership: Supervised and trained CPD staff, fostering a collaborative work environment and ensuring adherence to best practices in supply chain management.
- Cross-Functional Coordination: Collaborated with OR teams, including surgeons and nurses, to understand their needs and address any supply-related issues promptly and effectively.
- Data Analysis & Reporting: Monitored supply chain performance metrics, generated reports, and utilized data insights to make informed decisions and drive improvements.
- Budget Management: Managed the CPD budget, tracked expenses, and identified cost-saving opportunities while maintaining high standards of quality and service.
Help Desk Technician
Save The Date Events LLC
Detroit, Michigan
04.2017 - Current
- Technical Support: Provided first-line technical support to staff and clients, addressing and resolving issues related to hardware, software, and network connectivity.
- Issue Resolution: Diagnosed and troubleshot basic technical problems, including system errors, software malfunctions, and connectivity issues, ensuring minimal disruption to event planning operations.
- Customer Service: Delivered exceptional customer service by communicating effectively with users to understand their technical issues and providing clear, concise solutions or escalating issues as necessary.
Sales Associate
Foot Locker
Detroit, Michigan
07.2017 - 11.2022
- Duration: 3 years 5 months
- Leadership & Team Management: Supervised and motivated a team of 4 sales associates, driving team performance and achieving store sales targets.
- Customer Service Excellence: Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and providing personalized product recommendations.
- Sales Performance: Consistently exceeded sales goals through effective sales techniques, upselling, and cross-selling strategies.
- Inventory Control: Managed inventory levels, conducted stock replenishments, and ensured accurate product placement to maintain optimal stock availability.
- Visual Merchandising: Designed and executed visually appealing store displays to enhance customer experience and drive product sales.
- Training & Development: Trained and mentored new staff, providing guidance on sales techniques, product knowledge, and company policies.
- Sales Reporting & Analysis: Analyzed sales data and performance metrics to identify trends, make strategic decisions, and implement improvements.
- Operational Efficiency: Assisted in daily store operations including cash handling, scheduling, and maintaining store cleanliness and organization.
Education
Diploma of Education - General Studies
Harper Woods High School
Harper Woods, MI06.2019
Associate In Applied Science - Computer And Information Systems Security
Henry Ford College
Dearborn, MISkills
- Customer-Focused Service
- OS Troubleshooting
- Customer Service Management
- Marketing Automation
- Technical Troubleshooting
- Knowledge of Operating Systems
- Basic Networking
- Software Proficiency
- Time Management
- Documentation Skills
- Critical thinking and problem solving skills
- Attention to Detail
- Conflict-resolution skills
- Ability to follow oral and written instructions
Certification
- Google Ads Search Certification
- Google IT Support Specialization
- IT Security: Defense against the digital dark arts
- Certified Business Professional: Customer Service
Personal Information
Title: Help Desk Technician
Certifications
- Google IT Support by Google on Coursera. Certificate earned at February 9, 2024
- IBTA: Community Service Business Professional Certification
- IT Security: Defense against the digital dark arts
- System Administration and IT Infrastructure Services
Timeline
Supply Chain Manager
Henry Ford Health
10.2023 - Current
Sales Associate
Foot Locker
07.2017 - 11.2022
Help Desk Technician
Save The Date Events LLC
04.2017 - Current
Diploma of Education - General Studies
Harper Woods High School
Associate In Applied Science - Computer And Information Systems Security
Henry Ford College