Taren Watkins
Detroit,Michigan
Summary
Passionate 23-year-old cybersecurity student from Detroit, Michigan with a lifelong fascination for technology and computing. Demonstrated expertise in disassembling and rebuilding PCs, creating customized, high-performance machines. Immersed in the world of PC gaming, deepening understanding and interest in computer systems. Developed technical skills through hands-on experience in hardware troubleshooting and system optimization. Complemented by academic pursuits in cybersecurity, providing a strong foundation in both theoretical and applied aspects of technology. Committed to contributing to the evolving landscape of IT security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Chain Manager
Henry Ford Health
10.2023 - Current
- Supply Chain Management: Oversaw the end-to-end supply chain for surgical instruments and supplies, including procurement, inventory management, and distribution to ensure the timely availability of essential items in the OR.
- Inventory Control: Managed inventory levels, conducted regular audits, and optimized stock levels to prevent shortages or overstocking, ensuring the efficient use of resources and minimizing waste.
- Vendor Relations: Negotiated with suppliers and vendors to secure favorable terms, manage contracts, and ensure the timely delivery of high-quality products and equipment.
- Process Improvement: Implemented and refined supply chain processes and protocols to enhance operational efficiency, reduce costs, and improve the quality of service provided to the OR.
- Compliance & Standards: Ensured compliance with hospital policies, industry standards, and regulatory requirements for handling and sterilizing medical supplies and equipment.
- Team Leadership: Supervised and trained CPD staff, fostering a collaborative work environment and ensuring adherence to best practices in supply chain management.
- Cross-Functional Coordination: Collaborated with OR teams, including surgeons and nurses, to understand their needs and address any supply-related issues promptly and effectively.
- Data Analysis & Reporting: Monitored supply chain performance metrics, generated reports, and utilized data insights to make informed decisions and drive improvements.
- Budget Management: Managed the CPD budget, tracked expenses, and identified cost-saving opportunities while maintaining high standards of quality and service.
Help Desk Technician
Save The Date Events LLC
04.2017 - Current
- Technical Support: Provided first-line technical support to staff and clients, addressing and resolving issues related to hardware, software, and network connectivity.
- Issue Resolution: Diagnosed and troubleshot basic technical problems, including system errors, software malfunctions, and connectivity issues, ensuring minimal disruption to event planning operations.
- Customer Service: Delivered exceptional customer service by communicating effectively with users to understand their technical issues and providing clear, concise solutions or escalating issues as necessary.
Sales Associate
Foot Locker
07.2017 - 11.2022
- Duration: 3 years 5 months
- Leadership & Team Management: Supervised and motivated a team of 4 sales associates, driving team performance and achieving store sales targets.
- Customer Service Excellence: Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and providing personalized product recommendations.
- Sales Performance: Consistently exceeded sales goals through effective sales techniques, upselling, and cross-selling strategies.
- Inventory Control: Managed inventory levels, conducted stock replenishments, and ensured accurate product placement to maintain optimal stock availability.
- Visual Merchandising: Designed and executed visually appealing store displays to enhance customer experience and drive product sales.
- Training & Development: Trained and mentored new staff, providing guidance on sales techniques, product knowledge, and company policies.
- Sales Reporting & Analysis: Analyzed sales data and performance metrics to identify trends, make strategic decisions, and implement improvements.
- Operational Efficiency: Assisted in daily store operations including cash handling, scheduling, and maintaining store cleanliness and organization.
Education
Diploma of Education - General Studies
Harper Woods High School
Harper Woods, MI06.2019
Associate In Applied Science - Computer And Information Systems Security
Henry Ford College
Dearborn, MISkills
- Customer-Focused Service
- OS Troubleshooting
- Customer Service Management
- Marketing Automation
- Technical Troubleshooting
- Knowledge of Operating Systems
- Basic Networking
- Software Proficiency
- Time Management
- Documentation Skills
- Critical thinking and problem solving skills
- Attention to Detail
- Conflict-resolution skills
- Ability to follow oral and written instructions
Certification
- Google Ads Search Certification
- Google IT Support Specialization
- IT Security: Defense against the digital dark arts
- Certified Business Professional: Customer Service
Personal Information
Title: Help Desk Technician
Certifications
- Google IT Support by Google on Coursera. Certificate earned at February 9, 2024
- IBTA: Community Service Business Professional Certification
- IT Security: Defense against the digital dark arts
- System Administration and IT Infrastructure Services
Timeline
Supply Chain Manager
Henry Ford Health
10.2023 - Current
Sales Associate
Foot Locker
07.2017 - 11.2022
Help Desk Technician
Save The Date Events LLC
04.2017 - Current
Diploma of Education - General Studies
Harper Woods High School
Associate In Applied Science - Computer And Information Systems Security
Henry Ford College
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