TaReon Kelsey
Atlanta
Summary
Results-oriented Airport Customer Service Professional with extensive experience in fast-paced settings. Skilled in leading diverse teams and enhancing operational efficiency while maintaining high customer service standards. Effective communicator with a talent for analyzing situations and delivering solutions in challenging circumstances.
Overview
25
25
years of professional experience
Work History
Delta Air Lines, Inc
Atlanta
03.2020 - 08.2025
- Facilitated daily airport operations, including passenger check-in, gate functions, and flight coordination.
- Resolved escalated customer concerns using sound business judgment to maintain satisfaction.
- Trained and mentored new staff on company procedures and safety protocols.
- Cultivated reputation for active listening and service-oriented approach, consistently exceeding satisfaction metrics.
Reservations and Ticketing Agent
AirTran Airways
Atlanta
06.2000 - 04.2006
- Managed ticket sales and customer inquiries for domestic and international flights.
- Entered passenger data accurately to confirm reservations.
- Informed passengers of baggage allowances, restrictions, and associated fees.
- Advised customers on options for changes or cancellations to itineraries.
- Resolved booking, fare, and regulations issues with passengers and travel agents.
- Educated customers on travel policies, fares, and services at AirTran Airways.
Education
Some College (No Degree) - Physical Education and Coaching
University of West Georgia
Carrollton, GATrans World Travel Academy
St Louis, MOSkills
- Critical thinking and problem-solving
- High-stress decision making
- Active listening and conflict resolution
- Sound business judgment
- USPS clearance eligibility
Custom
- Eligible for USPS Clearance
Timeline
Delta Air Lines, Inc
03.2020 - 08.2025
Reservations and Ticketing Agent
AirTran Airways
06.2000 - 04.2006
Some College (No Degree) - Physical Education and Coaching
University of West Georgia
Trans World Travel Academy
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