Dynamic and compassionate professional with extensive experience in legal administration, patient care, and health/wellness. Proven ability to implement trauma-informed care and maintain HIPAA compliance while fostering teamwork and enhancing well-being. Recognized for meticulous attention to detail and effective time management, ensuring high-quality support for diverse needs.
Overview
22
22
years of professional experience
Work History
Care Giver/Homemaker
Self
Powhatan, VA
02.2008 - Current
Managed household budgeting and expenses to ensure financial stability.
Organized daily schedules and activities for family members to enhance productivity.
Prepared nutritious meals adhering to dietary preferences and restrictions.
Maintained a clean and organized living environment through effective cleaning routines.
Mentored children in homework and life skills, fostering independence and responsibility.
Monitored children's activities to verify safety and wellbeing.
Implemented daily routines and activities to stimulate and engage children.
Helped children develop motor skills in preparation for preschool and kindergarten.
Provide medical and and health care needs.
Provide transportation to and from appointments, sports practices/games, and activities.
Assisted in potty training and toilet hygiene.
Legal Assistant & New Claims Clerk
Midkiff, Muncie & Ross
Richmond, VA
02.2007 - 05.2018
Processed and reviewed claims for accuracy and compliance with company policies.
Communicated with clients to gather necessary documentation for claims processing.
Utilized claims management software to track and update claim statuses efficiently.
Resolved discrepancies in claims by investigating and coordinating with relevant parties.
Assisted in training new staff on claims procedures and software usage.
Reduced claim errors by carefully reviewing documentation and verifying information before submission.
Assisted attorneys in preparing legal documents and case files for court proceedings.
Conducted legal research to support ongoing cases, ensuring accurate information retrieval.
Managed client communications, facilitating updates and inquiries regarding case status.
Organized and maintained electronic filing systems for efficient document management.
Drafted correspondence and pleadings under attorney supervision, enhancing workflow efficiency.
Coordinated scheduling of depositions, hearings, and meetings, optimizing multiple attorneys/firm calendars.
Reviewed and summarized discovery materials, ensuring thorough analysis for case preparation.
Trained new staff on office procedures and software tools, fostering a collaborative environment.
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Conducted background investigations on defendant.
Certified Nursing Assistant/MedTech
Brookdale Assisted Living
Chesterfield, VA/Jacksonville, FL
05.2004 - 01.2007
Assisted residents with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Supported recreational activities, enhancing resident engagement and well-being.
Trained new staff on best practices for resident care and safety protocols.
Implemented infection control measures, maintaining a hygienic environment for residents.
Advocated for resident needs, fostering trust and communication between caregivers and families.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Administered medications and performed basic and advanced patient assessments.
Provided care for assisted living, memory/Alzheimer's and Hospice patients.
Performed after death care and body preparation/cleaning for family viewing.
Veterinary Technician
Coastal Veterinary Hospital and Pet Resort
Jacksonville, FL
12.2005 - 09.2006
Administered vaccinations and medications following protocols for patient safety and comfort.
Assisted veterinarians during examinations to ensure optimal care.
Monitored vital signs and behaviors of patients, reporting changes to veterinary staff promptly.
Maintained cleanliness and organization in treatment areas, promoting a safe environment for animals.
Educated pet owners on post-operative care and general health maintenance practices for their pets.
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Collected patient biopsies and blood samples for laboratory analysis.
Performed fecal examinations, urinalysis and bloodwork.
Education
No Degree - Biology And Nutrition/Health Wellness
Virginia Commonwealth University
Richmond, VA
Certificate - Certified Nursing Assistant
J. Sargeant Reynolds Community College
Richmond, VA
05-2004
Skills
Trauma-informed care
Friendly and respectful
Teamwork
Time management
Attention to detail
Caring and responsible
Problem-solving
Multitasking
Organizational skills
Fast learner
Scheduling/Planning
Microsoft office
Patient care
HIPAA compliance
Alzheimer's and dementia care
Additional Information
I am a Breast Cancer Survivor. I strive to uplift, support and encourage others and those who have loved ones throughout their cancer journeys.