Taressa Butler
Chino Hills,CA
Summary
Experienced Customer Service Representative with a 20-year track record of effectively managing customer inquiries, providing tailored recommendations, and enhancing service productivity. Adept at handling complex customer issues and implementing hardware and software solutions for seamless operations. Known for maintaining accurate service records, efficient communication, and delivering exceptional customer satisfaction.
Overview
6
6
years of professional experience
Work History
Noon Duty Supervisor
Arovista Elementary
10.2023 - 10.2024
- Supervises noon and recess play activities.
- Monitors and assists in clean up in the eating areas.
- Maintains firm but respectful and courteous attitude toward students in a consistent manner.
Auto Claims Adjuster
Wawanesa Mutual Insurance
07.2022 - 06.2024
- I evaluated and investigated auto claims to determine the insurer's liability
- I liaised with local body shops to manage repair assignments and provided policyholders with transparent advice regarding repair work and body shop procedures.
Customer Service Representative
AT&T
08.2018 - 12.2021
- Addressed customer inquiries and suggestions courteously and professionally
- Responded to customer requests with exceptional support and customized recommendations
- Efficiently diagnosed problems and provided effective solutions.
Education
Human Resources -
Trident University International
Cypress, CASkills
- Boundary Setting
- De-Escalation Techniques
- Role Modeling
- Activity Planning
- Early Childhood Development
- Social and academic development
- Rapport Building
- Data Collection
- Inbound and Outbound Calling
- Microsoft Outlook
- Call center experience
- Call Center Operations
- Call escalation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Coursework
- Introduction to Statistics, Standford Via Courses, 2023, Statistical thinking
- Leaders of learning, Harvard University Via edX, 2020, Defined My personal theory of learning
Quote
I never dreamed about success, I worked for it.
Estee Lauder
Timeline
Noon Duty Supervisor
Arovista Elementary
10.2023 - 10.2024
Auto Claims Adjuster
Wawanesa Mutual Insurance
07.2022 - 06.2024
Customer Service Representative
AT&T
08.2018 - 12.2021
Human Resources -
Trident University International
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