Taressa West
Stillwater
Summary
Orderly and committed Administrative/Customer Service professional, offering solid skills in customer relations and a resilience to handle the challenges of customer service environment; Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature.
Comfortable working alone, or with teams to accomplish on-time and accurate task completion.
Overview
9
9
years of professional experience
Work History
CSR
Express Employment
Stillwater, OK
10.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Set up and maintained customer accounts.
Collections Specialist
Exchange Bank & Trust
Stillwater, OK
11.2024 - 03.2025
- Process telephone transfer requests, check orders, stop payments, debit card orders/reorders, etc.
- Offer viable solutions to meet customer needs, while conforming to applicable regulations and policies
- Utilize Jack Henry System, as well as other supporting systems in the course of completing day to day tasks
- Inform customers of negative account status and work with customers to bring account to positive status.
- Work with others in Operations Department to complete tasks
Life Insurance Broker
Self Employed
Stillwater, OK
04.2021 - 09.2022
- Communicated with clients to understand needs and identify best policies for each case.
- Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Prepared internal quarterly and annual portfolio monitoring reports with job-related software.
Licenced Insurance Producer/Front Office Manager
Farmers Insurance Company
Stillwater, OK
09.2017 - 04.2021
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements, with great customer service.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Operated in fast-paced and driven sales environment.
- Assisted with special projects, as well as managing the office in the absence of the agency owner.
Education
High School Diploma -
Harrah High School
Harrah, OK05-2001
Skills
- Precise oral and written communication
- Excels in Microsoft Office products
- Proficient Filing and office equipment use
- Positive attitude with customers and peers
- Accounting (payments, deposits, invoice tracking)
- Amazing phone and customer service communication skills
- Ability to learn and adapt quickly
References
References available upon request.
Employment Gap
A 1 year career break was taken to address a personal/health circumstance, and I am now well prepared to return to full-time work, as well as realign my professional goals.
Timeline
Collections Specialist
Exchange Bank & Trust
11.2024 - 03.2025
CSR
Express Employment
10.2022 - Current
Life Insurance Broker
Self Employed
04.2021 - 09.2022
Licenced Insurance Producer/Front Office Manager
Farmers Insurance Company
09.2017 - 04.2021
High School Diploma -
Harrah High School