Shemarrionna Buchanan
Dallas,TX
Summary
Detail-oriented leader with a Bachelor's in Health Science. Skilled at completing any task given to me by applying the strong multitasking and organizational skills I've been equipped with. Independent self-starter with extensive customer service skill and great knowledge of the health system deadicated to helping people.
Overview
10
10
years of professional experience
Work History
CSR
GetInsured
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Substitute - Teacher
Gilmer ISD
08.2022 - 05.2024
- Supervising kids making sure they are on task and in the classes they need to be in
- Helping out with school work when needed
- Answering questions when they get stuck with the curriculum
- Guiding them when asked for advice
- Being support when they feel like they have none
Childcare Provider
Oakland Heights Baptist Church
05.2021 - 04.2022
- Supervising babies ages 6mo - 2yrs ; Kids 4 - 6 yrs old
- Feedings for 6mo - 14 mo; Snacks for kids 16 mo - 6yrs old
- Planning activities for 2yr - 6 yrs old
Inbound Worker
Target Warehouse
01.2020 - 02.2021
- Unload trucks making sure they were swept out and cleaned
- Stack pallets correctly to ensure no one got hurt
Manager
Whataburger
08.2019 - 08.2020
- Supervising the team ensuring the shift ran smoothly
- Training new hires and making sure they had their videos done
- Doing walk-throughs for corporate to come through ensuring store was in shape
- Planning ahead to ensure people are in the correct positions for rush time
- Counting safe to make sure things are balanced in the system
- Keeping things organized
- Inventory used and waste to calculate the products we had on hand
Food Service - Manager
Taco Bell
08.2018 - 07.2019
- Order taker
- Dishwashing when short-staffed
- Counts if there was not another manager on shift
- Supervising the team ensuring the shift ran smoothly
- Training new hires and making sure they had their videos done
- Doing walk-throughs for corporate to come through ensuring store was in shape
- Planning ahead to ensure people are in the correct positions for rush time
- Counting safe to make sure things are balanced in the system
Food Service - Team Member
Whataburger
08.2015 - 06.2018
- Cashing orders
- Serving customers
- Taking orders
- Food preperation
Education
B.S. - HEALTH SCIENCE NURSING
South University
Savannah, GA04.2023
Diploma - undefined
Grapevine Highschool
Grapevine, TX05.2017
Skills
- Healthcare market & management
- Management of nancial resources
- Principles of management
- Management of nancial resources
- Principles of management
- Human resource management
- Oral / written health communication
- Medical insurance and ling
- Customer service
- Oral / written health communication
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
CSR
GetInsured
10.2024 - Current
Substitute - Teacher
Gilmer ISD
08.2022 - 05.2024
Childcare Provider
Oakland Heights Baptist Church
05.2021 - 04.2022
Inbound Worker
Target Warehouse
01.2020 - 02.2021
Manager
Whataburger
08.2019 - 08.2020
Food Service - Manager
Taco Bell
08.2018 - 07.2019
Food Service - Team Member
Whataburger
08.2015 - 06.2018
Diploma - undefined
Grapevine Highschool
B.S. - HEALTH SCIENCE NURSING
South University
Similar Profiles
Kayla KarsKayla Kars
Account Support Specialist at GetInsuredAccount Support Specialist at GetInsured
Brionne MorganBrionne Morgan
Customer Service Representative at GetInsuredCustomer Service Representative at GetInsured
Luka AllenLuka Allen
Customer Service Agent at GetInsuredCustomer Service Agent at GetInsured