TaRhonda S. Wilson
Houston
Summary
Resourceful Night Shift Manager skilled in organizing and prioritizing tasks as well as resolving conflicts and maintaining business compliance. Veteran manager with full understanding of best practices and standard procedures.
Overview
8
8
years of professional experience
Work History
Restaurant Night Shift Manager
Arby’s Restaurant
Houston
01.2020 - Current
- Managed nightly operations to ensure smooth restaurant functionality.
- Trained and supervised staff on food safety and customer service standards.
- Coordinated inventory management and restocking for late-night shifts.
- Resolved customer complaints with prompt and courteous service solutions.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Cross-trained in every store role to maximize operational knowledge.
- Provided support and guidance to new hires, as well as existing staff members.
- Conducted regular audits of cash registers to verify accuracy of transactions at close of business each day.
- Assisted customers with product selection and purchase decisions when needed.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
Cashier Team Lead
Circle K
Cypress
06.2023 - 08.2024
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register procedures and customer engagement techniques.
- Managed cash handling processes to maintain security and prevent discrepancies.
- Conducted regular inventory checks to support stock management and product availability.
- Implemented training sessions on upselling techniques to boost sales performance.
- Maintained cleanliness and organization of the checkout area for a welcoming environment.
Night Manager
Pizza Hut
Houston
03.2018 - 12.2020
- Supervised team members during night shifts to ensure operational efficiency.
- Managed inventory levels and coordinated stock replenishment activities.
- Ensured compliance with food safety and sanitation standards in the kitchen.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Cashier
Murphy’s USA
Houston
01.2019 - 12.2019
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer throughout each shift.
- Provided exceptional customer service in a fast-paced environment.
- Restocked shelves and organized merchandise for optimal presentation.
- Handled customer inquiries and resolved issues promptly.
- Assisted in training new cashiers on procedures and best practices.
- Ensured compliance with company policies and safety standards consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
General Education Development
Houston, TXSkills
- Night operations management
- Inventory coordination
- Food safety compliance
- Customer service excellence
- Cash handling procedures
- Team supervision
- Staff training
- Quality assurance audits
- Operational efficiency
- Problem solving
- Conflict resolution
- Customer service
- Cleaning procedures
- Employee motivation
- Complaint handling
- Delivery overseeing
- Shelf restocking
- Guest assistance
- Guest relations
Timeline
Cashier Team Lead
Circle K
06.2023 - 08.2024
Restaurant Night Shift Manager
Arby’s Restaurant
01.2020 - Current
Cashier
Murphy’s USA
01.2019 - 12.2019
Night Manager
Pizza Hut
03.2018 - 12.2020
General Education Development