Tari Jordan
Austin,TX
Summary
Dedicated and resourceful logistics subject matter expert with over 10 years of diverse external and internal customer support experience. Exceptional verbal and written communication skills with a passion to handle and follow through on every detail. Self-motivated with understanding of brand promotion, B2C and B2B sales. Experience working quickly and efficiently across multiple CRMs.
Overview
10
10
years of professional experience
Work History
Advanced AI Trainer, Annotation and Data Specialist
Invisible Technologies
05.2024 - Current
- Worked on multiple platforms training AI, annotated and labeled complex data to significantly improve AI model functionality and Order Management. Collaborated with teammates to optimize an industry-leading AI model’s performance. Mastered and meticulously adhered to a complex style guide, ensuring top-tier data quality. Adapted to shifting client directives, excelling in a fast-paced remote work environment. Demonstrated robust writing and editing skills, producing precise, high-quality content under tight deadlines.
Subject Matter Expert, Order Management
Everise supporting Google Hardware
02.2022 - 03.2024
- Researched customer inquiries regarding shipments, recurring payments, and returns to provide timely resolutions while maintaining 100% quality score. Managed user profiles, security access, and shared file structures while prioritizing customer PII. Administrated and prioritized customer inquiries based on urgency exceeding 95% service level goals. Resolved internal escalations from cross-functional teams via chat, email, and phone. Identified trending issues and proactively report top user issues to management and clients.
Social Media Coordinator
Everise supporting Google Hardware and Hint Water
02.2015 - 01.2022
- Wrote social media content to increase engagement with customers while collaborating with client stakeholders to ensure customer voice alignment. Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities. Effectively responded to customer inquiries regarding Order Management and status, satisfaction surveys, utilizing feedback to optimize customer experience for Hint.
Education
Associate of Applied Science - Visual Communications
Art Institute of Houston
08.2014
Skills
- Knowledge Base Development Verbal and Written Communication Microsoft Suite Problem Solving Customer Service Critical Thinking Forward and Reverse Logistics Salesforce Zendesk
Timeline
Advanced AI Trainer, Annotation and Data Specialist
Invisible Technologies
05.2024 - Current
Subject Matter Expert, Order Management
Everise supporting Google Hardware
02.2022 - 03.2024
Social Media Coordinator
Everise supporting Google Hardware and Hint Water
02.2015 - 01.2022
Associate of Applied Science - Visual Communications
Art Institute of Houston
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