Taria Franklin
Akron,United States
Summary
Goal driven banking professional and seasoned collections specialist and skip tracer, excited to take on a new role with long term growth and advancement potential. Highly organized, proactive and punctual with team-oriented mentality. Currently looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Teller
Citizens Bank
08.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Banker
US Bank
08.2021 - 08.2024
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
- Lead morning huddle to go over expectations and goals for the current day
- Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually
- Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
- Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
- Maintains a working knowledge of consumer and business banking products and services including digital products and services
Skip Tracer
Millennium Capital & Recovery Corp
07.2019 - 07.2021
- Displayed strong telephone etiquette, effectively handling difficult calls
- Communicate with the bank and agent via phone, email and various platforms to keep them informed on status of the assignment
- Communicate with the agents and give directives for successful recovery
- Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Conduct searches to find out if information about an individual is still current or find the current information
- Data entry and keeping all information complete and updated.
Collections Agent
Alliance Data/Signet Jewelers
03.2017 - 06.2019
- Placed outbound collections calls daily to approximately 200 account holders
- Identified past due accounts and contacted account holders to arrange payment
- Followed fair debt practices and regulatory guidelines when managing collections process
- Created repayment plans based on account holders' financial status and repayment abilities.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
BA - English
University of Akron
Associate of Science - Nursing
Stark State College
Canton, OH05-2026
Skills
- Customer Service
- Research Skills
- Conflict Management
- Problem solving
- Skip Tracing
- Deescalating calls/ situations
- Time management
- Customer Transactions
- Consumer Banking
- Customer Outreach
- ATM Balancing
- Cash Handling
Volunteering
Akron's Children Museum
Hand's on Halloween
Christmas Event
- Assist director with set up and clean up
- Help children with various arts and crafts
UStrive College Mentoring
- Assist high school seniors and college freshman with navigating through the first year of college
- Assist with finacial literacy, finacial aid and budgeting
- Assist with writing scholarship essays, homework, and class scheduling
- Virtual meetings weekly for check-ins, setting goals, etc.
Timeline
Teller
Citizens Bank
08.2024 - Current
Banker
US Bank
08.2021 - 08.2024
Skip Tracer
Millennium Capital & Recovery Corp
07.2019 - 07.2021
Collections Agent
Alliance Data/Signet Jewelers
03.2017 - 06.2019
BA - English
University of Akron
Associate of Science - Nursing
Stark State College
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