Tariana Hernandez
Tampa, FL,FL
Summary
Oriented Administrative and Dispatch Specialist with extensive experience in customer service, scheduling, and high-volume communication environments. Proven ability in conflict resolution, multitasking, and team collaboration. Strong organizational, leadership, and problem-solving skills. Authorized to work in the U.S.
Overview
8
8
years of professional experience
Work History
Professional ExperienceDispatcher/Customer Servi
Precision Garage Doors
Clearwater, FL
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured proper assignment of repeat/ISW checks.
- Managed high call volumes; scheduled and confirmed appointments.
- Resolved customer issues and maintained detailed records.
- Routed service requests and inquiries to appropriate field techs.
Dispatch Operator I
Americare Ambulance
Seffner, FL
02.2024 - 12.2024
- Coordinated emergency response logistics to ensure timely patient transport.
- Operated multi-line phone systems to manage incoming calls and dispatch requests effectively.
- Monitored real-time location of ambulances using GPS tracking systems for optimal routing.
- Collaborated with healthcare professionals to assess patient needs and prioritize responses.
- Oversaw shift handovers, guaranteeing seamless continuation of service without disruptions or delays.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Verified transport paperwork, insurance, and authorization.
- Utilized RightCAD and FleetEyes to monitor unit status and location.
- Prioritized emergency communications from NICU, hospitals, and first responders.
Service Coordinator / Dispatcher
FCS Inc
Clearwater, FL
05.2023 - 02.2024
- Assisted clients in navigating service options, ensuring a positive customer experience.
- Managed documentation and reporting processes to maintain accurate records of service requests.
- Streamlined communication channels between departments, improving response times to client inquiries.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service appointments.
- Managed service proposals and administrative tasks.
Emergency Dispatch Operator
ADT Security
Tampa, FL
02.2022 - 02.2024
- Responded to emergency calls, assessing situations and dispatching appropriate services promptly.
- Coordinated communication between emergency responders and callers, ensuring accurate information flow.
- Operated multi-line phone systems, managing high call volumes while maintaining professionalism.
- Documented incident details meticulously in real-time for record-keeping and follow-up purposes.
Administrative Coordinator
LGSTX
Tampa, FL
11.2019 - 02.2022
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Customer Service Representative I
FIS Global
06.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Developed rapport with customers through active listening skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved banking issues related to lost/stolen cards and online access.
Customer Service Associate
Wawa
Tampa, FL
09.2017 - 11.2019
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Resolved customer inquiries promptly, utilizing effective communication and problem-solving skills.
- Assisted in training new associates on operational procedures and company standards.
- Managed cash register operations efficiently, maintaining accuracy in transactions.
- Handled inventory management tasks, ensuring product availability and proper stock levels.
- Collaborated with team members to optimize workflow during peak hours, enhancing service experience.
- Maintained cleanliness and organization of work areas to comply with health and safety regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Relief Property Manager
Public Storage
08.2017 - 09.2018
- Managed daily operations of property, ensuring compliance with company policies.
- Assisted in tenant relations by addressing inquiries and resolving issues promptly.
- Conducted regular inspections to maintain property standards and identify maintenance needs.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Managed accounts, customer calls, and cash deposits
Education
High School Diploma -
Brandon High School
Brandon, FLSome College - Radiology
Keiser University
TampaSkills
- Dispatch Operations & Emergency Response
- Call Center & High-Volume Phone Systems
- Microsoft Office Suite (Excel, Word, Outlook, Access)
- Administrative Support & Data Entry
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Customer Service & Communication
- Training & Onboarding
- CAD, Workday, TC56/TC57, FleetEyes, ServieTitan
- Property & Warehouse Management
Timeline
Professional ExperienceDispatcher/Customer Servi
Precision Garage Doors
11.2024 - Current
Dispatch Operator I
Americare Ambulance
02.2024 - 12.2024
Service Coordinator / Dispatcher
FCS Inc
05.2023 - 02.2024
Emergency Dispatch Operator
ADT Security
02.2022 - 02.2024
Administrative Coordinator
LGSTX
11.2019 - 02.2022
Customer Service Representative I
FIS Global
06.2019 - 11.2019
Customer Service Associate
Wawa
09.2017 - 11.2019
Relief Property Manager
Public Storage
08.2017 - 09.2018
High School Diploma -
Brandon High School
Some College - Radiology
Keiser University