Tarianna Oliver
Harvey,IL
Summary
Compassionate Inpatient Phlebotomist with proven expertise at Rush University Medical Center, excelling in venipuncture and patient care. Enhanced patient comfort and satisfaction through effective communication and precise specimen handling, significantly reducing mislabeling incidents. Demonstrated patience and composure in high-pressure situations, contributing to a positive healthcare experience.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy. With 4 years of experience
Overview
7
7
years of professional experience
Work History
Inpatient Phlebotomist
Rush University Medical Center, RUMC
1720 W Harrison
04.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Inpatient Phlebotomist
Meriter Hospital
202 S Park St
01.2021 - 03.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Delivery Driver
Amazon DSP
Chicago, IL
08.2020 - 01.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Restaurant Shift Manager
Popeyes Chicken
Chicago, IL
05.2019 - 08.2020
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Cashier
Popeye's Restaurants
Burnham IL
10.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Education
High School Diploma -
Thornton Fractional South
Burnham Il05-2019
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Butterfly needle technique
- HIPAA
- Blood culture collection
- Customer service
- Patience and composure
- Customer satisfaction
- Cash handling
- Valid Driver's license
- Clean driving record
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Supervised team of 7 staff members
- Won "Employee Of The Month" award in 2019.
Certified Phlebotomist
I became a Certified Phlebotomist in 2021.
Languages
English
Full Professional
Timeline
Inpatient Phlebotomist
Rush University Medical Center, RUMC
04.2023 - Current
Inpatient Phlebotomist
Meriter Hospital
01.2021 - 03.2023
Delivery Driver
Amazon DSP
08.2020 - 01.2021
Restaurant Shift Manager
Popeyes Chicken
05.2019 - 08.2020
Cashier
Popeye's Restaurants
10.2017 - 05.2019
High School Diploma -
Thornton Fractional South