Tarina D. Guess
Long Beach,CA
Summary
Experienced customer service and call center professional seeking a role to effectively utilize my skills. Committed to providing exceptional service and resolving customer inquiries promptly and efficiently. Demonstrated ability to handle high call volumes while maintaining a positive and professional approach. Dedicated to delivering excellent customer experiences and contributing to organizational success.
Overview
17
17
years of professional experience
Work History
Claims Representative/call center
Molina Healthcare
Long Beach, CA
12.2017 - 03.2020
- Under the direction of the Supervisor, maintain call logs for incoming calls for providers and legal representatives
- Research information on claims, such as payment status, partial payment, denial of claim and discrepancies of claim
- Navigated through a computer system using two computers
- Responsible for the resolution of provider inquiries through multiple channels
- Handled large volume of calls, data entry and maintain a High Q/A Stat
PBX Operator
Community Hospital Long Beach
Long Beach, CA
08.2003 - 12.2017
- Responsible for handling incoming and outbound calls. Transfer calls to the proper department employee, or patient’s room.
- Responsible for scheduling Nursing Supervisors daily board rounds meetings and vendor appointments
- Responsible for handling all hospital emergency codes, coordinating with security and engineering
- Responsible for data entry, typing correspondence letters, faxing and filing
Education
N/A - Business Management
Stratford Career Institute
Saint Albans, VTNotary Public course -
05.2020
Skills
- PC applications
- MS Windows
- Excel
- Word
- Outlook
- Verbal communication
- Written communication
- Interpersonal skills
- High Q/A Score
- Professionalism
- Empathy
- Fast-paced environment
- Productivity
- Advocacy skills
- Telephone etiquette
- Relationship building
Accomplishments
I maintained a High Q/A status & accomplishments of being efficient, hard working & empathetic throughout my employment at Molina Health care
Timeline
Claims Representative/call center
Molina Healthcare
12.2017 - 03.2020
PBX Operator
Community Hospital Long Beach
08.2003 - 12.2017
N/A - Business Management
Stratford Career Institute