Tariq Alkhatib
Assistant Branch Manager
Fairfax,VA
Summary
Accomplished Assistant Branch Manager with a proven track record at NASA Federal Credit Union, enhancing operational efficiency and employee performance. Expert in banking operations, risk assessment, and fostering strong client relationships. Achieved significant improvements in financial reporting and customer loyalty through strategic leadership and staff coaching.
Overview
9
9
years of professional experience
1
1
Language
Work History
Assistant Branch Manager
NASA Federal Credit Union
10.2023 - Current
- Maximized efficiency through effective resource allocation and employee management.
- Reviewed credit applications for risk factors and credit worthiness.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - 09.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of eight branch employees and made recommendations regarding performance evaluations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Branch Supervisor
TD Bank
12.2015 - 03.2023
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
Education
MBA - Business Administration
University Of Maryland Global Campus
Adelphi, MD 05.2001 -
Skills
Relationship building and management
Banking
Account Management
Staff Management
Operations Management
Audit preparation
Compliance Management
Sales management
Coaching and Mentoring
Excellent work ethic
Risk Assessment
Timeline
Assistant Branch Manager
NASA Federal Credit Union
10.2023 - Current
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - 09.2023
Branch Supervisor
TD Bank
12.2015 - 03.2023
MBA - Business Administration
University Of Maryland Global Campus
05.2001 -
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