Tariq Bray
West Sacramento
Summary
Customer service and sales professional dedicated to driving results through strong client relationships. Expertise in efficiently resolving complaints and adapting to evolving client needs, which enhances satisfaction and retention. Committed to effective communication and collaboration for achieving business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Mobile Public Notary
Napa
12.2021 - Current
- Conducted over 100 signings, ensuring compliance and accuracy in notarizing personal and loan documents.
- Provided accurate and detailed in person and electronic document review.
- Organized and managed notary documents to facilitate quick access and retrieval.
- Oversee all data entry into online database and notary journal entry.
Customer Support Specialist
Hawkins Home Loans
west sacramento
11.2021 - 05.2025
- Assisted customers with mortgage inquiries and loan applications at Hawkins Home Loans.
- Provided detailed product information to clients regarding home financing options.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
Sales Associate
Xfinity Comcast
Elk Grove
02.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Quality Assurance Analyst
Hawkins Home Loans
West Sacramento
08.2017 - 01.2018
- Analyzed data to assess effectiveness of quality control processes.
- Analyzed quality and performance data to support operational decision-making.
- Developed and updated procedures, checklists, and job aids to minimize errors.
- Communicated quality metrics and identified consistency problems or production deficiencies to team leadership.
- Recorded and organized test data for report generation and analysis.
Education
Associate Degree - Liberal Arts
Solano Community College
Fairfield, CA05-2024
Skills
- Stakeholder engagement
- Task execution
- Detail oriented
- High quality work
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Documents
- Collaboration
- Communication skills
- Interpersonal skills
Certification
California National Notary Certificate, 12/01/21, Napa, CA, Completed all required course work to become a Public Notary in the state of California.
Timeline
Notary Signing Agent
Mobile Public Notary
12.2021 - Current
Customer Support Specialist
Hawkins Home Loans
11.2021 - 05.2025
Sales Associate
Xfinity Comcast
02.2018 - 10.2021
Quality Assurance Analyst
Hawkins Home Loans
08.2017 - 01.2018
Associate Degree - Liberal Arts
Solano Community College