Iris
Tariq Mack
Las Vegas,Nevada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Controller Center Specialist
Rapid Response Monitoring
11.2023 - 09.2024
- Provided comprehensive monitoring services for various security brands including Ring Alarm, SimpliSafe, and other fire and protection systems
- Coordinated dispatch operations for medical emergencies, police, and fire services
- Uptrained to handle medical emergency calls, offering support and guidance while dispatching appropriate medical services
- Managed customer inquiries and provided technical support for issues related to security systems
- Uptrained to handle operations tasks including managing dealer accounts, processing billing, and providing technical support
- We conducted routine checks and maintenance on monitoring systems to ensure optimal performance.
- Managed up to 100 accounts daily, whether it was inbound calls outbound calls, or calling dealers
Virtual Experience Agent
Hulu, Disney, ESPN-Plus
10.2021 - 05.2023
- Provided customer support for the Hulu app, troubleshooted technical issues, handled billing problems, and managed account creations and cancellations
- Also served as a trainer helper and received multiple awards for performance
- Handled Escalation calls and customers who were too irate to handle
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inventory management Specialist
Chewy
12.2020 - 09.2021
- Managed customer orders in the warehouse, updated inventory systems, and communicated with the floor team for stock changes or restocking
- Used scanners to quickly locate and track items in the warehouse
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Night Stocker Led
Walmart
07.2020 - 11.2020
- Led a section in restocking aisles, ensured quality assurance, and processed product information accurately
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisors of discrepancies.
Customer Inventory Fulfillment Rep
Best buy
01.2019 - 12.2019
- Handled customer packages for online orders, updated inventory systems, and managed order revisions or cancellations
- Always followed procedures for personal and team safety
- Selected and filled orders from stock to fulfill customer requirements
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Technical Agent
Ibex Global
03.2018 - 11.2019
- Provided customer support with billing problems and technical problems related to DSL Internet
- Managed tickets and coordinated in-home technician support.
Education
Applied coursework to computer science and a cybersecurity degree -
University of Hawaii at Manoa
Honolulu, HawaiiPursuing an associate’s degree in computer science - Cyber Operations And Warfare
University of Southern New Hampshire
New Ham2025
Skills
- Technical troubleshooting
- Customer service
- Communication
- Audit management
- Data Tracking
- Trend Analysis
- Internal Controls
- Quality assurance
- Billing Support
- Sales Experience
- Account managing
- Billing managing
- File managing
- Conflict resolutions
- Time management
- Documentation
- Teamwork
- Management Accounting
Software
Triangulam
Timeline
Controller Center Specialist
Rapid Response Monitoring
11.2023 - 09.2024
Virtual Experience Agent
Hulu, Disney, ESPN-Plus
10.2021 - 05.2023
Inventory management Specialist
Chewy
12.2020 - 09.2021
Night Stocker Led
Walmart
07.2020 - 11.2020
Customer Inventory Fulfillment Rep
Best buy
01.2019 - 12.2019
Technical Agent
Ibex Global
03.2018 - 11.2019
Applied coursework to computer science and a cybersecurity degree -
University of Hawaii at Manoa
Pursuing an associate’s degree in computer science - Cyber Operations And Warfare
University of Southern New Hampshire
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