Rimsha Mehboob
Woodbridge,VA
Summary
Results-driven Technical Support Representative specializing in customer experience enhancement and product usability optimization. Successfully resolved client issues to boost user satisfaction and loyalty, with a demonstrated ability to improve support metrics across various product lines. Proficient in Agile Scrum facilitation and cybersecurity management, contributing to team performance and data integrity. Renowned for strong technical troubleshooting skills and a collaborative approach that consistently meets project milestones while promoting an agile work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist and Controller
Carget Motors inc
Woodbridge, VA
02.2024 - 02.2025
- Network Maintenance and Security
- System Updates and Backups
- Internal Controls and Compliance
- Financial Reporting and Analysis
Scrum Manager
COMSATS Internet Services
Sahiwal, Punjab
04.2019 - 01.2021
- Facilitate Scrum Events
- Collaboration with Stakeholders
- Monitor Team Health and Performance
- Advocate for Agile Culture
IOS Developer
Hh Solutions
Lahore, Punjab
02.2018 - 12.2018
- UI/UX Implementation
- Collaborate with Back-End Developers
- Testing and Quality Assurance
Education
CERTIFICATE - Security
COMPTIA
01.2025
Master of Science - Information Systems And Business Technology
WASHINGTON UNIVERSITY OF SCIENCE AND TECHNOLOGY
07.2024
Bachelor of Science - Software Engineering
COMSAT UNIVERSITY OF ISLAMABAD
09.2020
Skills
- Technical Troubleshooting
- Agile Scrum Facilitation
- Risk Analysis
- Cybersecurity Management
- Internet of Things Security
- Project Viability Analysis
- Internal Control Oversight
Certification
- security +
Timeline
IT Specialist and Controller
Carget Motors inc
02.2024 - 02.2025
Scrum Manager
COMSATS Internet Services
04.2019 - 01.2021
IOS Developer
Hh Solutions
02.2018 - 12.2018
CERTIFICATE - Security
COMPTIA
Master of Science - Information Systems And Business Technology
WASHINGTON UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science - Software Engineering
COMSAT UNIVERSITY OF ISLAMABAD
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