Summary
Overview
Work History
Education
Skills
Timeline
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Tariq Moore

Cherry Hill

Summary

Professional support analyst ready to drive impactful results in dynamic environment. Expertise in diagnosing and solving technical problems efficiently, with focus on user satisfaction and process improvement. Reliable team collaborator who adapts to changing needs and prioritizes effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Information Technology Sr. Support Analyst

TEKsystems
01.2024 - 07.2025
  • Diagnosed and resolved hardware and software issues efficiently
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Installed operating systems including Windows 10 and 11 on desktops and laptops
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
  • Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues

IT Help Desk Technician

U.S. Air Force Active Duty
08.2023 - 11.2023
  • Troubleshooting Applications for Healthcare Facility (PC, Desktop, Printer, Scanner)
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues
  • Managed inventory of IT equipment such as laptops, printers, routers.

Public Health Technician

U.S. Air Force Active Duty
08.2020 - 11.2023
  • Analyzed data collected from surveillance systems designed to monitor outbreaks of infectious diseases
  • Managed Occupational and Community Health Programs in accordance with OSHA, AF, and Tri-Service Food Code.
  • Reviewed and approved workplace hazards for industrial shop members, conducted food and facility inspections.

Education

High School Diploma -

Rancocas Valley Regional HS
06-2019

Skills

  • Problem solving
  • Time management
  • Ticket management
  • Technical troubleshooting
  • Attention to detail

Timeline

Information Technology Sr. Support Analyst

TEKsystems
01.2024 - 07.2025

IT Help Desk Technician

U.S. Air Force Active Duty
08.2023 - 11.2023

Public Health Technician

U.S. Air Force Active Duty
08.2020 - 11.2023

High School Diploma -

Rancocas Valley Regional HS

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