Jonathan Wade
Sr. Management, IT
Redmond,WA
Summary
Dedicated and successful technology leader recognized for leveraging information security, applications, networking, operations and risk management to promote business growth. Business-driven with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others with significant diplomacy. Committed to application of ITIL and proven approaches that exceed internal and external customer requirements.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Manager, Information Technology
Firefly Aerospace
Bellevue, WA
06.2023 - 08.2023
- After Firefly Aerospace’s acquisition of Spaceflight, I spearheaded several initiatives and processes to facilitate a smooth and successful integration of Spaceflight’s systems into Firefly’s
- Responsible for daily IT operations in the Bellevue, WA location, strategic IT Planning, and support of missions through technology and ground operations
- Including network and infrastructure operations.
Sr. Manager, Information Technology
Spaceflight Inc.
10.2018 - 06.2023
- Responsible for daily IT operations, strategic IT Planning, and support of spaceflight missions through technology and ground operations
- Including network and infrastructure operations
- Collaborated with other departments and stakeholders to ensure the IT infrastructure met the security, performance, and reliability standards required
- Ensured Spaceflight IT met all applicable regulatory and compliance standards such as privacy standards, ITAR, and EAR
- Sought, hired, and trained the in-house IT team to be the best and brightest in the industry for the continued success of the team and the company
- Excelled at cross-functional team building and people management.
IT Services, End-User Device Support (TES)
City of Seattle
04.2018 - 08.2018
- Provide computer end-user device support in a customer service-oriented role
- Use and configure Microsoft network tools such as Active Directory and SCCM 2012 to configure devices
- Utilize advanced knowledge of Microsoft Operating Systems, Office Products, and O365
- Image, install software, configure, and deploy new devices with ongoing end-user support
- Other device hardware and software support as assigned through ticketing system (HEAT) and by team manager
- Worked on the device replacement team and assigned to a project with Parks and Recreation.
IT Services, Desktop Support Intern
City of Seattle
09.2016 - 03.2018
- Provide computer desktop support in a customer service-oriented role
- Use and configure Microsoft network tools such as Active Directory and SCCM 2012
- Utilize advanced knowledge of Microsoft Operating Systems, Office Products, and O365
- Image, install software, configure, and deploy new PCs with ongoing user support
- Capture user profiles and wipe end-of-life PCs and laptops
- Various other PC hardware and software support as assigned through ticketing system (HEAT).
IT Services Technician
Seattle Central College
01.2016 - 06.2017
- Critical thinking, problem solving, troubleshooting, and customer service skills in the IT field
- Knowledge and experience with Citrix virtual desktop environments, and various other technology tools, equipment, and software (Office 365, Microsoft Exchange, Canvas, Active Directory tools, etc.)
- Phone, email, deskside/desktop, and helpdesk support
- Demonstrated technical writing and documentation skills.
Education
Bachelor of Science - Information Technology Network Infrastructure
Seattle Central College
06.2016 - 06.2018
Associate of Science - Network Design & Administration
Seattle Central College
Seattle, WA 04.2013 - 06.2016
Skills
- Team Building
- Organizational Skills
- Problem Solving
- Self-Motivated
- Maintenance & Repair
- Research
- Excellent Communication
- Microsoft Word
- Reliable and Trustworthy
- Written and Verbal Communication
- Collaboration
- Multitasking
- Time Management
- Leadership
- Verbal Communication
Affiliations
- Away from work, I enjoy cooking, any team building activity/sport/game, or sitting down with a good book.
- Association of Information Technology Professionals
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sr. Manager, Information Technology
Firefly Aerospace
06.2023 - 08.2023
Sr. Manager, Information Technology
Spaceflight Inc.
10.2018 - 06.2023
IT Services, End-User Device Support (TES)
City of Seattle
04.2018 - 08.2018
IT Services, Desktop Support Intern
City of Seattle
09.2016 - 03.2018
Bachelor of Science - Information Technology Network Infrastructure
Seattle Central College
06.2016 - 06.2018
IT Services Technician
Seattle Central College
01.2016 - 06.2017
Associate of Science - Network Design & Administration
Seattle Central College
04.2013 - 06.2016
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