Microsoft Suite including Ms office 365 & Excel, ADP, Paychex
Tarlease Mitcham
Florissant,MO
Summary
Driven by a results-focused approach, I leveraged my debt negotiation and relationship-building skills at Client Services Inc. to exceed monthly targets through effective account management and empathetic customer interactions. At AT&T Communications, I enhanced system performance and security, showcasing my ability to improve efficiency and foster client trust.
Overview
24
24
years of professional experience
Work History
Collections Agent
Client Services Inc.
Earth City, Missouri
01.2024 - 10.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Information Technology Specialist
AT&T Communications
St. Louis, Missouri
09.2000 - 08.2021
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
Education
CUE Project - Office Practices And Procedures
Forest Park Community College
St Louis, MO12.1987
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Credit adjustments
- Delinquent account management
- Repayment plan structuring
- Fair debt practices
- Outbound Calling
- Collections
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Languages
English
Native or Bilingual
Interests
Meeting New People, Acquiring New Skills, Cooking, Gardening
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified IT CSR, AT&T - September 2000-August 2021
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Affiliations
- Peachesordchard,wakana..com
Timeline
Collections Agent
Client Services Inc.
01.2024 - 10.2024
Information Technology Specialist
AT&T Communications
09.2000 - 08.2021
CUE Project - Office Practices And Procedures
Forest Park Community College
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