Tarnissa Arnold

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Provided leadership during times of organizational change or crisis situations.
• Reviewed contracts before signing them on behalf of the organization.
• Organized special events such as conferences or training sessions for employees.
• Monitored staff performance and addressed issues.
• Recruited and hired qualified candidates to fill open positions.
• Conducted quality, timely performance feedback and performance appraisals.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Developed new promotional campaigns to attract new customers.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.

Educated patients on healthcare topics such as nutrition and disease prevention methods.

• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Inspected equipment to ensure proper working order prior to use on patients.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Organized patient charts before each day's clinic sessions began.
• Collected samples from patients for laboratory testing purposes.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Registered new patients into practice management software program accurately entering demographic information.
• Filed insurance claims forms in accordance with applicable regulations.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Cleaned and maintained medical equipment following procedures and standards.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Incorporated outside records into charts and EHR.
• Labeled and completed lab requisitions using ICD and CPT coding.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Obtained client medical history, medication information, symptoms, and allergies.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.

• Delivered packages to post offices, businesses, and residences utilizing company vehicle.
• Inspected parcels for any damages prior to delivering them to customers.
• Reported any discrepancies or damaged packages to supervisor immediately.
• Organized outgoing mail into designated bins according to postal regulations.
• Verified accuracy of postage amounts on all outgoing mail pieces.
• Maintained accurate records of all incoming and outgoing mail items.
• Ensured that all parcels were packed properly before shipping out of facility.
• Provided customer service by answering questions about mailing services offered.
• Loaded trays of envelopes into automated sorting machines.
• Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
• Operated security screening equipment to identify suspicious mail and potential security threats.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Used automated mail processing equipment to sort and collate mail.
• Labeled, weighed and processed mail and packages for efficient distribution.
• Processed incoming and outgoing mail in accordance with postal regulations.
• Attached identification materials to packages and envelopes for delivery tracking and sorting.