Samuel Scott
Metairie,LA
Summary
Dynamic manager with extensive experience at CVS Caremark, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in operations management and strategic planning, fostering a collaborative environment that drives productivity and engagement. Committed to continuous improvement and staff development.
Overview
12
12
years of professional experience
Work History
Manager
CVS Caremark
New Orleans, LA
01.2017 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Office Manager
Joe Blakk Tax Company
New Orleans, LA
01.2013 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Senior Resolution Manager
Walmart.com
New Orleans, LA
08.2014 - 10.2016
- Analyzed policies to determine coverage limitations and values within policy limitations.
- Conducted thorough analyses of historical data to identify trends in case resolutions, informing strategic decision-making processes within the organization.
- Developed comprehensive training materials for new hires, resulting in a more knowledgeable and effective team.
- Evaluated the effectiveness of existing policies and procedures, making recommendations for improvements where necessary to enhance overall business operations.
- Served as primary escalation point for high-profile clients, ensuring their concerns were addressed promptly and effectively.
- Coordinated communications between various departments involved in the resolution process, ensuring a seamless and efficient experience for customers.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Implemented proactive strategies to identify potential conflicts before they escalated, minimizing the need for intervention by senior management.
Education
Associate - Business Administration And Management
Degaldo College
New Orleans, LABachelor Of Administration - Business And Managerial Economics
Texas Southern University
Houston, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
- Business administration
- Budget control
- Salesforce management
- Policy and procedure development
- Inventory management
- Microsoft outlook, word, and Excel
- Customer relations
- Problem-solving
- Healthcare policy knowledge
- Healthcare administration
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Claims processing
- Data entry proficiency
- Insurance claims follow-up
- Patient eligibility verification
- Strong interpersonal skills
- Patient payment processing
- Multitasking and organization
- Data entry
Timeline
Manager
CVS Caremark
01.2017 - 03.2025
Senior Resolution Manager
Walmart.com
08.2014 - 10.2016
Office Manager
Joe Blakk Tax Company
01.2013 - 01.2025
Associate - Business Administration And Management
Degaldo College
Bachelor Of Administration - Business And Managerial Economics
Texas Southern University